Mabel Suaesi
Auckland,AUK
Summary
Charismatic and highly motivated individual with 13 years of experience in the public sector. Actively seeking a new opportunity to make a positive impact and strengthen communities. Thrives in a continuously changing environment and embraces new challenges. Ability to work effectively in groups and connect with individuals from diverse backgrounds, maintaining respectful interactions with immediate team, internal and external stakeholders, and consumers.
Overview
19
19
years of professional experience
Work History
Advisor Interagency
Kāinga Ora – Homes and Communities
11.2015 - Current
- Manage the Interagency mailbox by ensuring all referrals and requests is answered within agreed timeframes by tracking and keeping accurate records and escalating when appropriate to the Team Leader - Interagency Administration
- Provide administration support to the Customer Support Team:
- Preparation of communication outputs to support issues identified through the inbox.
- Working with Team Leader - Interagency Administration to draft and communicate necessary information the wider business
- Creating reports from manual spreadsheets and working with the Team Leader - Interagency Administration to quantify and present information about volumes and issues raised.
- General administrative tasks to support the Team Leader - Interagency Administration meet work programme outcomes
- Manage the Business Initiated Transfer Referral and Register by ensuring requests are within guidelines and are updated as circumstances change, and ensuring that that housing needs assessments are requested where required.
- Liaise with the Ministry of Social Development (MSD) by reviewing and following up on tenancy queries refereed to MSD for completion or response.
- Coordinate the bi-monthly Refugee Intake from when potential cases have been identified, allocating properties and communicating with the wider business and the Refugee Centre on potential properties and managing the sign-up process.
- Provide administrative services to the National Home Safety Service by recording, referring and following up on all referral, including addressing non –conformance, escalations, queries and any programme or process training.
Receptionist / Administration
Oceans Floral
12.2008 - 06.2009
- Face to face sales
- Handling telephone and email enquires
- Knowledge of all products
- Customer Care, dealing with Customers accounts, orders and shipment dates
- Place Orders for new Customers
- Organisation of stock in store
- Cash and Eftpos handling
- Handling customers’ orders
- Decorating and creating store displays with new products to advertise
Travel Consultant
Tourism Auckland Isite
01.2006 - 12.2008
- Face to face sales and customer bookings e.g. accommodation hotels, car and campervan rentals, activities, attractions, bus passes
- Cash and eftpos handling
- Closing of the Centre
- Creating store displays
- Action queries over the phone and via email
- Selling travel products
- Selling NZ travel
- Organising famils
- Training new staff members
Education
Certificate in Travel And Tourism
International Travel College of New Zaland
NCEA Level 1, 2 And 3
Auckland Girls' Grammar School
Skills
- Customer Service
- Communication
- Relationship Building
- Adaptability
- Decision Making
- Collaboration
- Trend Identification
- Time Management
- Attention to Detail
- Positive Attitude
- Analytical thinking
- Time management
- Critical thinking
- Written communication
Software Skills
Microsoft Outlook
Microsoft Teams
Excel
Word
Languages
English
Samoan
Interests
Outside of work, my 3 beautiful children are my everything and the reason behind why i strive to succeed
Timeline
Advisor Interagency
Kāinga Ora – Homes and Communities
11.2015 - Current
Receptionist / Administration
Oceans Floral
12.2008 - 06.2009
Travel Consultant
Tourism Auckland Isite
01.2006 - 12.2008
Certificate in Travel And Tourism
International Travel College of New Zaland
NCEA Level 1, 2 And 3
Auckland Girls' Grammar School
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