MABLEMAY FAHAMOKIOA
Papatoetoe
Summary
Results driven Customer Service with years of experience in providing exceptional customer service and resolving customer issues. Skilled in building rapport with customers, handling inquiries and ensuring customer satisfaction. I believe the skills and experience I have obtained from past work experiences will be beneficial to your organisation.
Overview
13
13
years of professional experience
Work History
Bank Teller
ANZ Tonga
11.2023 - 12.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Team member
NZ Post
03.2022 - 07.2022
- Sorting out parcels according to size, shape, and destinations
- Sorted and placed parcels into the right cages, e.g., non-perishable, and perishable parcels
- Loading parcels onto processing conveyor, removed non-processable parcels and maintained continuous sorting feed
- Released registered and special delivery parcels to designated recipients and obtained signatures for release
- Moved cages and took them to the assigned areas ready to load to each destination’s trucks
Logistics Operator
Sanford Limited
07.2017 - 01.2022
- Paying attention to customer’s orders
- Participated in team-building activities to enhance working relationships
- Trained new employees on company procedures, ensuring a smooth transition into the workplace.
- Checking species temperature and quality
- Proved successful working within tight deadlines and fast-paced atmosphere
- Reduced order processing time with improved logistics strategies and better coordination between departments.
- Managed loading and unloading processes to minimize damages and maintain product quality.
Team Member
KFC
03.2013 - 12.2016
- Contributed to team success by completing jobs quickly and accurately
- Operated production machinery safely to reduce workplace accidents
- Sought out ways to go above and beyond job requirements
- Learned all required tasks quickly to maximize performance
- Operated register to process payments and collect cash payment for order totals
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Night Shift Worker
The Warehouse
10.2011 - 02.2012
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Hauled items from stock and placed on correct store shelves
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Kept work areas neat, clean and free from debris
- Assessed shelves in every department to determine which items to replenish or reorder
- Stocked shelves to match planogram images and instructions
Education
New Zealand Certificate in Business (Accounting Support Services) - Accounting Support Services
Manukau Institute of Technology
01.2022
New Zealand Certificate Travel and Tourism - Level 3 & 4
Crown Institute of Studies
01.2010
NCEA Level 3 -
Massey High School
01.2009
Skills
- Cash handling
- Computer knowledge
- Problem-solving
- Written and verbal communication
- Processing transactions
- Filing Payroll (MYOB Ace Payroll)
- Able to prioritise tasks and meet deadlines
- Professionalism and courtesy
- Attention to detail
- Deposit and withdrawal management
- Warehouse operations
- Reliability and punctuality
Timeline
Bank Teller
ANZ Tonga
11.2023 - 12.2024
Team member
NZ Post
03.2022 - 07.2022
Logistics Operator
Sanford Limited
07.2017 - 01.2022
Team Member
KFC
03.2013 - 12.2016
Night Shift Worker
The Warehouse
10.2011 - 02.2012
New Zealand Certificate Travel and Tourism - Level 3 & 4
Crown Institute of Studies
NCEA Level 3 -
Massey High School
New Zealand Certificate in Business (Accounting Support Services) - Accounting Support Services
Manukau Institute of Technology
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