Summary
Overview
Work History
Education
Skills
Current Role
Languages
Timeline
Generic

Mac Tuigamala

Te Atatu Sth,Auckland

Summary

I am powered by passion, driven by curiosity, enriched by a purpose to do it better. I work hard and love a good challenge (or multiple). Thinking big and working with innovative minds to achieve great success. I am dedicated to doing things better than the day before and thrive on meeting client expectations and needs. I Like to think differently, challenge the norm and find a purpose. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

16
16
years of professional experience

Work History

AUCKLAND OPERATIONS MANAGER

ALLIED SECURITY LIMITED
Auckland
07.2023 - Current
  • Company Overview: one of the largest manned powered security firms in Auckland
  • MULTIPLE CLIENT PORTFOLIO’S
  • Client Meetings
  • Facilities Management
  • HR Process
  • Heath and Safety OSH Trained
  • Static Budgets Adhoc Deployments
  • TOOLBOX MEETINGS
  • Recruitment for Patrols, Static request and also Client specific needs
  • Roster and plan rosters 6months ahead
  • Computer literate with good written and verbal communications
  • Problem solving and able to deal with client issues and complaints
  • Noise control trained
  • Able to deliver training to staff and confident to speak in front of people
  • Managers Course on Disciplinary process, understand processes of disciplinary and procedures to follow
  • Risk Identification and conflict resolution
  • Site S.O.Ps
  • New Contract Signings
  • Account management
  • Train, coach, motivate supervisors employees and team to ensure performance enhancement and results /targets met
  • One of the largest manned powered security firms in Auckland

Team Leader( Red Card)

ALTUS TRAFFIC MANAGEMENT
Sydney
07.2016 - 01.2021
  • Company Overview: Sydney
  • Ensure the day to day operations runs smoothly
  • Plan and Implement Traffic Management plans
  • Deploy traffic controllers Static positions
  • Draw plans to perform the works on the road according to council regulations
  • Report all issues on-site
  • Client meetings
  • Arrange Toolbox meeting with client and staff
  • OSH site safe
  • Implement Traffic management plans to ensure the works is completed safely
  • Plan and accommodate away deployment
  • Disciplinary process
  • Training new employees
  • Site Audits
  • Sydney

Operations Coordinator/ Manager Mobile Patrols

FIRST SECURITY
Auckland
08.2008 - 01.2016
  • Company Overview: Auckland
  • Throughout the years I have been with First Security I have been in a variety of different rolls
  • When I 1st joined I was a security patrol officer, after 8months I was promoted to Area Coordinator West
  • My promotion involved duties such as:
  • Client Queries
  • Retain reports from officers on accidents and incidents
  • Report directly to Patrols Manager
  • Arrange and organize meetings with team
  • Ensure processes are followed especially with the noise control portfolio
  • Fleet Management
  • Planning Rosters
  • After a year being in this roll I was then promoted Operations Coordinator/ Manager mobile patrols Auckland which started on the 1/03/2009 this role involved the following:
  • Day to day operations of patrols
  • Manage a staff of 50-60 officers
  • Disciplinary process
  • Training officers on patrol runs, noise control and security protocols for alarm acts and escalation processes
  • Payroll time sheet processing
  • Signing up new clients/contracts
  • Customer complaints and queries
  • Recruitment

Education

High School Diploma -

Kelston Boys
Auckland, NZ
11-2004

Skills

  • Performance monitoring
  • Incidents management
  • Marketing
  • Performance reporting
  • Health and safety compliance
  • Production
  • Process improvements
  • Supply chain management
  • Communication improvements
  • Budget development and management
  • Project management
  • Team building/leadership
  • Contract development
  • Operational efficiency
  • Problem-solving
  • Customer relationship management (CRM)
  • Data management
  • Contract review and recommendations
  • P&L management
  • Microsoft office expertise
  • Client relations
  • Logistics management
  • HR planning
  • Staff management
  • Onboarding and orientation

Current Role

Auckland Operations Manager, Allied Security, Auckland, Auckland, 07/18/23, Oversee 250 staff managing multi-million-dollar contracts ensuring service delivery is met by the clients standard and from a security perspective., Client Meetings, Facilities Management, HR Process, Health and Safety OSH Trained, Budgets, Toolbox Meetings, Recruitment for Patrols, Static request and also Client specific needs, Roster and plan rosters 6 months ahead., Computer literate with good written and verbal communications., Problem solving and able to deal with client issues and complaints., Noise control trained. Able to deliver training to staff and confident to speak in front of people., Managers Course on Disciplinary process, understand processes of disciplinary and procedures to follow., Risk Identification and conflict resolution, Site S.O.Ps, New Contract Signings, Account management, Train, coach, motivate supervisors employees and team to ensure performance enhancement and results/targets met.

Languages

English
Full Professional
Samoan
Full Professional
Tonga
Limited

Timeline

AUCKLAND OPERATIONS MANAGER

ALLIED SECURITY LIMITED
07.2023 - Current

Team Leader( Red Card)

ALTUS TRAFFIC MANAGEMENT
07.2016 - 01.2021

Operations Coordinator/ Manager Mobile Patrols

FIRST SECURITY
08.2008 - 01.2016

High School Diploma -

Kelston Boys
Mac Tuigamala