Mace Harwood
Hamilton
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
My five CliftonStrengths are:
Restorative ( Problem solver) | Individualization | Relator | Learner| Arranger
Overview
10
10
years of professional experience
1
1
Certification
Work History
Employment Liaison Advisor
Connected- Ministry of Social Development
Hamilton , Hamilton
09.2023 - Current
- Developed and maintained effective relationships with internal and external stakeholders.
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Created reports to monitor progress on projects and initiatives.
Work broker
Ministry of Social Development
11.2022 - Current
- Labour Market Intelligence, Strategy and Planning
- Marketing and delivery of MSD products and services to employers
- Relationship Management and Networking
- Supporting clients into the labour market
- Embedding Te Ao Māori
Case Manager
Ministry of Social Development
01.2020 - 01.2022
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Help our people through hard times
- ·Support our clients to help become independent
- ·Work with CMS and SWIFT
- Ability to complete workload in a reasonable time frame
- Case load or 119 working in C -19 team
Administrator and Work broker
Te awanui A rua charitable Trust
01.2020 - 01.2021
Food and Beverage Manager
Holiday Inn Rotorua
01.2018 - 01.2020
- Build relationships with clients and employers
- Manage listings within CMS
- Run work seminars
- Support our case managers daily with work updates
- Get our people in to good work opportunities
- Working with goals throughout the region.
Executive Housekeeping Manager
Holiday Inn Rotorua
Rotorua
01.2016 - 01.2018
- (Day to day managing of 50 staff members)
- Deployed deep-cleaning techniques for areas in need of additional sanitation
- Organized supplies for use based on expected customer needs
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
Assistant Executive Housekeeper
Holiday Inn Rotorua
01.2014 - 02.2016
- Reported to the facilities manager Responsible for: Room attendants, Public area attendants, Laundry staff, Housemen, Housekeeping supervisors, Wages.
Education
Bachelor of Applied Hospitality & Tourism Management -
Level 4 New Zealand culinary arts certificate Wintec Level 4 -
Diploma of Hotel Management -
Skills
- Possessing excellent interpersonal skills, I have successfully engaged in diverse settings, showcasing my ability to communicate effectively across cross-cultural, employee, and client interactions I take pride in my proven ability to develop trust and credibility with managers and staff, a quality I believe is essential in fostering a collaborative and productive work environment
Certification
- Wintech Culinary Arts
- Full Driver’s License F endorsement
- NCEA LEVEL 3 2009
References:
- Cameron Rowe Employment Liaison Advisor - Connected 027 3656 826
- Candice Reid, Service center Manager Taranaki, 029 984 1277
- Maureen Gray, Operations Manager Holiday Inn Rotorua (now Rydges), 0800 108 114
- Rebecca Love, Human Resources Manager Holiday Inn Rotorua, 027 712 0371
COMMUNITY INVOLVEMENT-
- Deployed to Hastings for Cyclone Gabrielle relief
- Event to fundraise for charity
- Chairman Taumarunui High School Student Council
- Community Event Host – MC
- IHG group zealandia wild life help week Wellington. LEISURE INTERESTS
- Travel
- Teaching
- Management
- Language
Timeline
Employment Liaison Advisor
Connected- Ministry of Social Development
09.2023 - Current
Work broker
Ministry of Social Development
11.2022 - Current
Case Manager
Ministry of Social Development
01.2020 - 01.2022
Administrator and Work broker
Te awanui A rua charitable Trust
01.2020 - 01.2021
Food and Beverage Manager
Holiday Inn Rotorua
01.2018 - 01.2020
Executive Housekeeping Manager
Holiday Inn Rotorua
01.2016 - 01.2018
Assistant Executive Housekeeper
Holiday Inn Rotorua
01.2014 - 02.2016
Bachelor of Applied Hospitality & Tourism Management -
Level 4 New Zealand culinary arts certificate Wintec Level 4 -
Diploma of Hotel Management -
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