MACIU NAITONO MATASERE
Summary
Dynamic telecommunications professional with extensive experience at ANS Communication Ltd, excelling in fault isolation and fiber optic splicing. Proven ability to lead teams while delivering exceptional customer service and analytical problem-solving skills. Adept at managing complex installations and ensuring compliance with industry standards. Strong communicator with a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Team Leader
ANS Communication Ltd
07.2023 - 02.2025
- Isolating/repaired copper fault on chorus network
- Mounting, Installation of BUDI (Break out/distribution box), FTP (Fibre Terminal Point), ONT (Optical Network Terminal) and connecting to FAT (Fibre Access Terminal), Cabinet
- Installing, maintaining and repairing data transmission equipment, aerial lines, conduits, cables and telecommunication equipment and appliances on the Chorus Network
- Using of test equipment to isolate fault (max tester, megger and dynatel)
- Use of Tech Mate software to test Optical Network Terminal (ONT) status like optical power level, ONT to RGW connectivity
- Installing telecommunications equipment and appliances such as telephones, switchboards and data transmission equipment
- Planning, designing and full installation of NGA end to end service for business and residential customer in compliance with laws and regulations and recommendations in provisioning of telecommunications systems
Delivery Driver
Countdown Westgate New Zealand
Auckland, AUK
02.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Technician Temp Tech
Telecom Fiji
New Lynn, New Zealand
10.2017 - 05.2023
- 1GB upgrade team
- Isolating existing customer line with conditions
- Rehabbing copper joints
- Installations of modem to existing and new customers
- Test equipment -RD6000 and Max tester
- Isolations of faults and service order of existing and new customer(TT/SO)
- Isolating Trouble ticket faults
- Rehab on existing copper cable on telecom network
- Installing new phone/modem on residential and business customer
- Assisting Tech in Tavua
- Build works on new subdivision (laying of new cable route)
Technician Lead
ANS Communication Ltd
11.2013 - 09.2017
- Isolating/repaired fault on chorus network
- Fiber splicing- on chorus network
- Boundary fiber dropouts on chorus network
- Using of test equipment to isolate fault (max tester, megger and dynatel)
- Using of cable locater to locate cables
- Installing new DPs
- Isolating lead cable and Pefut cable fault
- Using of different closure to seal joints
Technician Copper Technician
Visionstream Pty
11.2013 - 11.2016
- Provisioning-telephone system on chorus network residential
- Provisioning-telephone system on chorus network business
- Provisioning -broadband ADSL /VDSL residential
- Provisioning -broadband ADSL /VDSL business
- Maintenance -telephone system on chorus network on business/residential fault
- Maintenance-broadband and data system on chorus network residential and business fault
- Restorations of telephone lines
- Work on major cable disruptions
- The usage of test equipment to locate fault to locate fault above and underground
- Jointing of lead cable, Moisture bearer cable and PEFUT cable
- Working on pressurized cable
- Direct feed rehabilitation
- Rehab team member
- Using different types of enclosure to seal joints
Education
Diploma - Project Management
University of the South Pacific
Certificate - Communication Programmed, First Aider
Corner Stone
NZCertificate - Electrical Engineering
Fiji National University
FijiCCNA - CCNA 1, CCNA 2
Fiji National University
FijiCertificate - Fall Arrest & Top Rescue Course (WTC 3), Workplace First Aid Certificate, Electricity Supply Core Skills (WTC1A), Certificate in Chorus Network Damages Reporting (NDR) in Salesforce Portal, PTN Accreditation Training, Certificate in UCG Customer Service Experience - NZ V1.0, Certificate in UCG Subcontractor Induction - NZ V6.0, UCG VOC - WTC 3 Refresher, UCG-HRnz-POL-034 Delivery Partner Whistle Blower Policy
Universal Communication Group NZ
01.2023
Skills
- Excellent written and verbal skills
- Confident articulate and professional speaking ability
- Team player
- Ability to multi-task
- Team player and can work unsupervised
- Excellent verbal and written communication skills
- Strong Customer Service skills
- Excellent analytical & Problem solving skills
- Sound communication and computer skills
- Sound Knowledge of Microsoft office
- Experienced in copper network
- Experienced in isolating faults
- Intermediate knowledge in FIBER Optic Splicing
- Telecommunication Knowledge - Advanced Level
- Experience in In-house Cabling (Telephony & Data)
- Experienced knowledge in Underground Cabling
- Inbound & Outbound telephone skills
- Lead Technician - UCG
References
- Mr. Sailasa Bativudi, Team Leader West, Telecom Fiji Limited, Fiji Islands, (679) 4500475, Sailasa.Bativudi@telecom.com.fj
- Mr. Anish Sharma, Director, ANS Communication NZ, +64278893623, nand_anish@yahoo.com, ans.comms@yahoo.com
- Mr. Paul Fox, Field Manager, Universal Communication Group, NZ, +64272237455, paul.fox@ucg.co.nz
Timeline
Delivery Driver
Countdown Westgate New Zealand
02.2025 - Current
Team Leader
ANS Communication Ltd
07.2023 - 02.2025
Technician Temp Tech
Telecom Fiji
10.2017 - 05.2023
Technician Lead
ANS Communication Ltd
11.2013 - 09.2017
Technician Copper Technician
Visionstream Pty
11.2013 - 11.2016
Certificate - Communication Programmed, First Aider
Corner Stone
Certificate - Electrical Engineering
Fiji National University
CCNA - CCNA 1, CCNA 2
Fiji National University
Diploma - Project Management
University of the South Pacific
Certificate - Fall Arrest & Top Rescue Course (WTC 3), Workplace First Aid Certificate, Electricity Supply Core Skills (WTC1A), Certificate in Chorus Network Damages Reporting (NDR) in Salesforce Portal, PTN Accreditation Training, Certificate in UCG Customer Service Experience - NZ V1.0, Certificate in UCG Subcontractor Induction - NZ V6.0, UCG VOC - WTC 3 Refresher, UCG-HRnz-POL-034 Delivery Partner Whistle Blower Policy
Universal Communication Group NZ