Mackenzie Frost
Otago,DUD
Summary
I am a well rounded and disciplined individual that loves the challenge that each new day brings. I feel my happiest at work when I am working with like-minded individuals and creating a great experience for the customer or stakeholder. Working in the service industry taught me valuable skills that allow me to cultivate and maintain relationships with guests/customers. Creating an experience that leaves someone feeling their best is what I strive for. I enjoy a challenge and thrive off of a busy workload. I have great leadership skills and feel most comfortable as part of a team. My hobbies include playing netball or hockey and during off seasons, I love to keep fit in the gym. I am a keen sportswoman and believe that it has shaped me into the team player that I am in my work life. I value the commitment that everyone must make to ensure that a collective goal is met. In this next stage of my life, I want to progress into an industry/career that I feel passionately challenged in and motivated to be better at each day. I want to develop in a role that I enjoy putting my time and effort into.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Boundaryline Fencing
Invercargill, Invercargill
10.2023 - 02.2025
- Manage executive calendars: Schedule and coordinate meetings, appointments, and events, ensuring optimal time management and efficiency.
- Communication management: Handle emails, phone calls, and other communications, prioritizing and responding as necessary to maintain smooth operations.
- Travel coordination: Organize complex travel arrangements, including flight bookings, hotel accommodations, and itineraries, ensuring seamless trips for the executive.
- Prepare reports and presentations: Compile data, create reports, and prepare presentations to assist executives in decision-making and meetings.
- Project management support: Assist with the planning, coordination, and execution of key projects, ensuring deadlines and objectives are met.
- Administrative efficiency: Handle daily administrative tasks to allow executives to focus on high-level responsibilities and strategic goals.
- Maintain organization: Keep records, files, and systems organized and up to date, ensuring easy access to information as needed.
Property Administrator
A1 Property Managers Ltd.
Christchurch, CHCH
12.2022 - 09.2023
- Organisation/preparation of routine inspections.
- Assisted property manager with administrative tasks.
- Kept an organised diary for my property manager.
- Liaised with both tenants and owners during tenancies.
- Conducted viewings of homes to find the perfect tenant for each property.
- Carried out background checks of potential new tenants.
- Used software such as Palace, Viewing Tracker and TPS.
Assistant Restaurant Manager
Lone Star Dunedin
Dunedin, DUD
05.2022 - 12.2022
- Managed a staff of 35.
- Hosted functions of 100 - 200 guests.
- Sourced new hires.
- Trained and developed staff in bartending, customer service and operations.
- Led a team of supervisors.
- Liaised with Head Office/owners for franchise standards.
- Maintained social media presence; replying to reviews, posting on FaceBook and running promotions.
Front of House Team Member
Lone Star Dunedin
Dunedin, DUD
09.2019 - 12.2022
- Efficiently worked behind a bar making beverages for bar patrons and restaurant guests.
- Waited/server tables in an enthusiastic and friendly manner.
- Delivered an experience as well as high level service to all guests.
- Ran functions of 100 - 200 guests.
Business Development Associate
Honda Store Dunedin
Dunedin, DUD
10.2021 - 05.2022
- Liaised with Head Office and customers
- Kept a diary for General Managers tasks
- Organized trips and celebrations for staff
- Booked in jobs for service
- Took payment for service
Store Assistant
Tokomairiro Four Square
Milton , OTA
10.2013 - 01.2019
- Kept store in an organised and tidy manner.
- Delivered a friendly and welcoming service to any customers in the store.
- Restocked and unloaded any stock.
- Gained my forklift license to unload and load trucks delivering goods.
- Managed tills at the end of each shift.
Education
Diploma in Business Management - Business Administration And Management
Otago Polytechnic
Dunedin 12.2021
High School Diploma -
Tokomairiro High School
Milton12.2017
Skills
- Time management: the ability to juggle multiple tasks and prioritize effectively, ensuring deadlines and appointments are met
- Organization: Strong organizational skills to keep track of schedules, documents, and projects, making sure everything runs smoothly
- Communication: Excellent verbal and written communication skills to handle emails, calls, and liaise with internal and external stakeholders
- Problem-solving: Quick thinking and resourceful when unexpected issues arise, ensuring that challenges are handled efficiently
- Tech savvy: Proficiency in office software (eg, Microsoft Office, Google Workspace), and familiarity with communication tools, project management software, and scheduling tools
- Attention to detail: accuracy and precision when handling tasks, documents, and information, ensuring nothing is overlooked
- Discretion and confidentiality: the ability to handle sensitive information with the utmost confidentiality and professionalism
- Adaptability: Flexibility to handle a range of tasks, from managing an executive's calendar to supporting project work, often with shifting priorities
Timeline
Executive Assistant
Boundaryline Fencing
10.2023 - 02.2025
Property Administrator
A1 Property Managers Ltd.
12.2022 - 09.2023
Assistant Restaurant Manager
Lone Star Dunedin
05.2022 - 12.2022
Business Development Associate
Honda Store Dunedin
10.2021 - 05.2022
Front of House Team Member
Lone Star Dunedin
09.2019 - 12.2022
Store Assistant
Tokomairiro Four Square
10.2013 - 01.2019
Diploma in Business Management - Business Administration And Management
Otago Polytechnic
High School Diploma -
Tokomairiro High School
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