Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mackenzie Houghton-Lamb

Auckland

Summary

Enthusiastic, attentive and adaptable recent graduate with a degree in Marketing and Tourism Management and a strong foundation in sales and customer service. Seeking a challenging position in Marketing where I can learn and grow.


I thrive in energetic environments and enjoy creating customer-centric experiences that deliver results for customers and the business.


Reliable, efficient, and eager to learn quickly. Focused and hardworking in any given situation. An upbeat and friendly team player with a good attitude and willingness to take on any task. Strong communication skills, working with a range of people has taught me to be adaptable and to resolve problems quickly.



Overview

8
8
years of professional experience
1
1
Certification

Work History

HR Assistant

Ocs Cleaning Service
04.2025 - Current

Sales Specialist

Eftpos New Zealand
09.2024 - 03.2025

NZ's Most Trusted & Highest Rated EFTPOS Provider. As a Sales Specialist, I was responsible for managing existing customer accounts, and acquiring new customers through cold calling.

Travel Consultant

Flight Centre Travel Group
08.2023 - 08.2024

One of the world's top five largest travel agencies. As a Travel Consultant, I was responsible for understanding customer briefs and creating travel solutions that met their objectives.

Store Manager and Assistant Visual Merchandiser

Peter Alexander Sleepwear- The Just Group
11.2021 - 08.2023

I was responsible for interacting with customers and understanding their needs to draft a solution to close a sale. I was also responsible for running 5 different promotional campaigns each year.

Front of House Employee

Luke's Kitchen
11.2021 - 03.2023

One of the most known Rustic Beach side Restaurant/ Bar in the Coromandel. As Front Of House Manager and Waitress, I was responsible for managing all customer-facing aspects of the dining experience, and ensuring a positive and a gratifying visit.

Customer Service Representative

Handcrafted by Loaf LTD
10.2020 - 08.2022

A leading New Zealand bakery. As a Customer Service Representative and Packing Assistant, I was responsible for processing orders and assisting customers with product inquiries, resolving any issues, and ensuring customer satisfaction. 2019-2021

Front of House Employee

Baildon Catering
03.2017 - 01.2020

This catering company owns multiple well known cafes across Auckland. As a Waitress, I was responsible for greeting and seating guests, taking orders, serving food and beverages, to ensure an exceptional dining experience.

Education

Bachelor's of Commerce -

Wellington, NZ
05-2023

High School Diploma -

Diocesan School For Girls
Auckland, NZ
11-2019

Skills

  • A hard worker who is always up for a challenge
  • Strong verbal and written communication skills
  • Responsible and reliable
  • A team player who is confident to interact with people
  • Have initiative and can be trusted to complete tasks and solve problems if they arise
  • Trustworthy and honest with high integrity

Accomplishments

Audience Acquisition

  • SEO- or websites through keyword research, on-page SEO using links, headlines and meta-tags.
  • Google Analytics- Analysed site traffic for client websites to understand and inform audience/customer growth tactics.
  • SEM- Created and analysed search engine marketing campaigns to deliver cost-effective customers to site using a range of tools, including SEMrush.
  • Email Marketing- researched various options to target via email with outcomes learnt regarding best practice for customer groups.
  • Digital Display Marketing
  • Created media campaigns for display advertising via the Google Ad network. Identifying target customers and creating campaigns to attract new customers.
  • Analysing results and presenting reports on campaign effectiveness against success criteria.


Audience Engagement

  • Content Marketing and social media to engage new customers across various social media channels.
  • Use of AI tools for SEO and content creation


Certification

  • Hubspot
  • Adobe Applications
  • Microsoft Office 365
  • Canva
  • Rocketspark
  • Google Analytics

Timeline

HR Assistant

Ocs Cleaning Service
04.2025 - Current

Sales Specialist

Eftpos New Zealand
09.2024 - 03.2025

Travel Consultant

Flight Centre Travel Group
08.2023 - 08.2024

Store Manager and Assistant Visual Merchandiser

Peter Alexander Sleepwear- The Just Group
11.2021 - 08.2023

Front of House Employee

Luke's Kitchen
11.2021 - 03.2023

Customer Service Representative

Handcrafted by Loaf LTD
10.2020 - 08.2022

Front of House Employee

Baildon Catering
03.2017 - 01.2020

Bachelor's of Commerce -

High School Diploma -

Diocesan School For Girls
Mackenzie Houghton-Lamb