Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Madaline Katika Gage

160 Morrinsville-Walton Road,Morrinsville

Summary

Committed to exceptional customer service, excels in building strong relationships and understanding the unique needs of customers. Consistently delivers required outcomes on time and in full. Work ethic is characterized by a strong sense of pride, coupled with a quick ability to learn new ideas and concepts and a keen eye for detail. Finds great joy in helping people and solving problems.

Overview

19
19
years of professional experience

Work History

Master Data Specialist – Master Data Maintenance

Fonterra Global Service Operations
01.2023 - Current
  • Responsible for creating, maintaining & archiving Master Data in alignment to request and system & business rules, in accordance to service level agreements to support data integrity & business continuity
  • Data Quality & Compliance: Responsible for Master Data maintenance for Material, Vendor, Customer, Plant, Logistics as per request & adhering to system and business rules
  • Completing Quality & Unauthorized Change Audits, to identify quality errors and co-ordinate corrections, and identify & revert changes made by external users when outside of role scope
  • Creating and/or updating process documentation, to capture data quality & business requirements
  • Providing Master Data & transactional data expertise to support issue resolution, projects, enhancements and BAU activity
  • Responsible for Data Quality Management: adhering to Fonterra business rules; reviewing & updating business rules; engaging with Data Quality Framework to cleanse data; working with stakeholders to drive cleansing activity
  • Providing expertise to complete Root Cause Analysis; responsible for correcting & supporting with delivery of mitigations
  • Customer Service & Stakeholder Management: Owning stakeholder relationships to collaborate on process changes; provide training & education on process and data requirements; and managing escalations
  • Identifying gaps in end-to-end process to enable quality data: working with stakeholders across process to complete required activities & process definition
  • Continuous Improvement: Contributes to ideation & delivery of process improvement, using feedback from stakeholders & colleagues, to drive efficiency or effectiveness gains to provide value
  • Responsible for completing any user acceptance testing as required for continuous improvement changes, including business-driven projects, enhancements, as well as internal process changes
  • Collaborating to prioritize improvement initiatives to ensure that value realization is maximized
  • Training & Development: Delivering training to customers/stakeholders on Master Data processes, to translate their business requirements into the Master Data required to support.

Master Data Specialist – Master Data Maintenance - Secondment

Fonterra Global Service Operations
01.2022 - 01.2023
  • Implemented robust error detection mechanisms which minimized inaccuracies found in collected datasets.
  • Managed various projects simultaneously while successfully meeting deadlines through effective multitasking abilities.
  • Facilitated collaboration between stakeholders by serving as primary point of contact for all ANZ & JDE Material, Logistics & Plant master-data related inquiries and concerns.

Master Data Officer – Master Data Maintenance

Fonterra Global Service Operations
09.2011 - 01.2022
  • Evaluated large datasets for quality and accuracy.
  • Developed and executed data cleanup measures.
  • Established strong relationships with key stakeholders, fostering collaboration towards shared goals of improving overall data quality.

Business Services Officer – Accounts Payable

Fonterra Global Service Operations
12.2005 - 09.2011
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Researched and resolved invoice and payment issues for internal employees and external vendors.
  • Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
  • Improved payment accuracy with meticulous invoice review and reconciliation efforts.
  • Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
  • Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
  • Safeguarded the company''s financial reputation by promptly addressing any payment disputes or inquiries from vendors.

Education

Customer Services Training Course -

The Effect Ltd
Hamilton
01.2006

Directorship & Governance Workshop -

Te Hauora O Ngati Haua
Morrinsville
01.2004

First Aid Certificate -

Marine & Offshore Group
Hamilton
01.2003

Basic & Introduction To Sports Massage -

Waikato Institute of Technology
Hamilton
01.2002

IFAS Training - High Frequency Machine -

Pharmaceutical Distributors Pty Ltd
Morrinsville
01.2001

Bachelor of Management Studies - Finance

University of Waikato
Hamilton

Sixth Form Certificate -

Morrinsville College
Morrinsville
12.1990

Higher School Certificate -

Morrinsville College
Morrinsville
12.1997

Skills

  • Proficient with Microsoft Office suite
  • Expert with Microsoft Excel
  • Experienced with software packages: SAP ERPs: SAP Corp ECC, SAP MDG ECC, SAP ANZ ECC, SAP S/4HANA ECC (Central Finance), SAP Fiori, JDE Asia, BPR, ServiceNow - Awhina, PowerBI user: Data Quality Reporting, NZA Gold, MYOB Accounting
  • Strong verbal & written communication
  • Business acumen
  • Data quality management
  • Master Data management
  • Problem-solving
  • Collaboration
  • Root cause analysis
  • Learning mindset
  • Data Quality Assurance
  • Data Analysis Expertise

Accomplishments

  • In 2017, supervised a team of four (4) staff members, which included their Manager in Malaysia to undergo the full transition of JDE Materials work over to our Asia Partners to Support the transition of some of the Asia Business processes from the JDE System into ANZ SAP.
  • Between 2018 & 2024, responsible for cleansing multiple Data Quality Reports which has led to over 30,000 exception records being cleansed the biggest Reports being DQR00995 - approximately 12,000 exceptions - DQR00994 - Over 8,000 exceptions & DQR01061 approximately 19,000 exceptions & there were notably at least 5 other Reports that have been cleansed to "0"
  • In 2022, achieved the Role of Master Data Specialist (Secondment) & eventually Permanent through consistent & effective hard work & diligence.

References

  • Atareta Wilson, Fonterra Ltd, Global Data Owner – Material, 027 209 5564
  • Lisa Jones, Fonterra Ltd, Master Data Manager, 021 370 101
  • Sally Govorko, Fonterra Ltd, CSOR Data Structure, Standards & Mapping Lead, 027 809 2028

Timeline

Master Data Specialist – Master Data Maintenance

Fonterra Global Service Operations
01.2023 - Current

Master Data Specialist – Master Data Maintenance - Secondment

Fonterra Global Service Operations
01.2022 - 01.2023

Master Data Officer – Master Data Maintenance

Fonterra Global Service Operations
09.2011 - 01.2022

Business Services Officer – Accounts Payable

Fonterra Global Service Operations
12.2005 - 09.2011

Customer Services Training Course -

The Effect Ltd

Directorship & Governance Workshop -

Te Hauora O Ngati Haua

First Aid Certificate -

Marine & Offshore Group

Basic & Introduction To Sports Massage -

Waikato Institute of Technology

IFAS Training - High Frequency Machine -

Pharmaceutical Distributors Pty Ltd

Bachelor of Management Studies - Finance

University of Waikato

Sixth Form Certificate -

Morrinsville College

Higher School Certificate -

Morrinsville College

Similar Profiles

CREATE PROFILE
Madaline Katika Gage