Madalyn Ezekiela
Auckland,AUK
Summary
Dedicated housekeeping professional with experience at Manukau MotorLodge, excelling in deep cleaning and room preparation. Recognized for leadership and problem-solving skills, ensuring exceptional guest satisfaction. Proficient in linen management and maintaining high cleanliness standards, contributing to a welcoming environment for all guests. Committed to teamwork and efficiency in fast-paced settings.
Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Overview
2025
2025
years of professional experience
Work History
Housekeeper
Manukau MotorLodge
Manukau
06.2021 - 12.2024
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Changed bed linens and towels, tidied up rooms.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Inspected furniture for damage or stains in between guest stays.
- Used cleaning chemicals following proper guidelines.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Sorted and counted linens and organized in storage areas.
- Emptied trash receptacles throughout the property.
- Organized closets with hangers for guests' clothing items.
- Provided information about hotel services upon request from guests.
- Returned rooms to occupant-ready status to satisfy future guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Scrubbed kitchen appliances, countertops and fixtures.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Ensured that all health standards were met during cleaning operations.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Assisted in laundry services including washing, drying, and folding linens.
- Reported any maintenance issues or damage to supervisors immediately.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained and organized cleaning supplies stock.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Interacted pleasantly with clients and guests when performing daily duties.
- Responded to requests from guests regarding housekeeping needs.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Managed household errands and other essential duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Shop Assistant
St Vincent de Paul
Manukau
04.2010 - 04.2011
- Organized merchandise on display racks according to established guidelines.
- Ticketed, arranged and displayed merchandise to promote sales.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Provided excellent customer service by addressing and resolving customer complaints.
- Maintained up-to-date knowledge of current sales promotions and advertisements.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Greeted and assisted customers with product selection and inquiries.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Kitchen Hand
St Christopher’s Rest Home
Papatoetoe
03.2005 - 03.2006
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Took and recorded temperatures of food, refrigerators and freezers.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Cleaned and sanitized utensils, dishes or silverware.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Restocked condiments on tables throughout restaurant dining room.
- Disposed of garbage according to health regulations.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Operated dishwashers to sanitize dishes and silverware.
- Cleaned dishes, pots, pans and utensils.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Received deliveries of food items and stored them properly.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Participated in kitchen staff meetings to discuss performance improvements and kitchen strategies.
- Followed recipes and customer requests to prepare meals.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Facilitated efficient communication between kitchen staff and front-of-house teams.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Followed all health code guidelines when handling food items.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Maintained a neat work station throughout shift hours.
Lereve Consultant
Lereve
Ōtara
Education
Year 12 Certificate - Computer Business And Administration
McAuley High School
Otahuhu 05-2013
Skills
- Deep cleaning
- Linen management
- Can work under pressure
- Honest and reliable
- Leadership
- Room inspection
- Supply organization
- Time management
- Team collaboration
- Problem solving
- Customer service
- Attention to detail
- Cleaning techniques
- Staff training
- English language fluency
- Room preparation
- Customer-oriented
- Teamwork
- Bed making proficiency
- Commercial and residential cleaning
- Multitasking and organization
- Cleaning and organizing
- Focused and detail-oriented
- Customer service-focused
- Housekeeping
- Physically strong
References
References available upon request.
Timeline
Housekeeper
Manukau MotorLodge
06.2021 - 12.2024
Shop Assistant
St Vincent de Paul
04.2010 - 04.2011
Kitchen Hand
St Christopher’s Rest Home
03.2005 - 03.2006
Lereve Consultant
Lereve
Year 12 Certificate - Computer Business And Administration
McAuley High School