Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Maddi Butler

New Plymouth

Summary

I recently graduated from the University of Otago with a Bachelor of Commerce, majoring in Human Resource Management and minoring in Marketing. During my four years of study, I also gained valuable experience working for various companies, demonstrating hard work, reliability, loyalty, and a commitment to organisations that invest in their staff. Known for thriving in high-pressure environments, I excel in team collaboration, staff training, and leadership to achieve individual, team, and organisational objectives. I am resilient under workplace pressures, a fast learner, highly organised, and maintain a strong attention to detail, ensuring tasks are completed to a high standard. Whether working independently or in a team, I am a workaholic at heart and am driven to succeed and deliver excellence.

Overview

6
6
years of professional experience

Work History

Volunteer

Taranaki Kiwi Trust
, Oakura
02.2025 - Current
  • Actively contributing to the conservation of the Western Brown Kiwi in Taranaki through:
  • Hiking national park trails regularly to inspect and manage pest control measures, requiring exceptional physical fitness.
  • Maintaining accuracy in operating receivers to track radio transmitters attached to kiwi.

F&B Attendant (Bartender)

The Plymouth International
12.2024 - 02.2025
  • Prepared and served alcoholic and non – alcoholic beverages according to recipes and customer preferences
  • Provided excellent customer service, fostering a warm and engaging experience for guests and hotel residents
  • Maintained a clean and organised bar area, including restocking supplies at the end of each shift
  • Ensure I adhered to health, safety and licensing regulations
  • Handled payments and operated the house bar POS system accurately and in alignment with restaurant bookings
  • Collaborated with team members from the hotel restaurant to support a more streamlined process for customers

Sales Consultant

Pascoes the Jewellers
11.2022 - 01.2025
  • Increased revenue by upselling, closing sales, and aligning product benefits with customer needs
  • Processed transactions and payment plans to ensure a smooth purchasing experience
  • Built strong customer relationships, enhancing brand reputation and loyalty
  • Warmly greeted customers, assessed needs, and recommended suitable products
  • Negotiated prices to maximize sales and satisfaction
  • Exceeded daily and weekly sales targets, earning commission
  • Delivered personalized service to foster brand loyalty
  • Provided detailed product information, including features and availability
  • Coordinated orders for unavailable items to meet customer needs
  • Maintained knowledge of promotions, policies, and security practices
  • Organized merchandise and restocked displays for optimal presentation
  • New Plymouth CBD

Casual F&B Supervisor

Compass Group
10.2022 - 11.2024
  • Oversaw food and beverage operations at Forsyth Barr Stadium during national and international events.
  • Mentored and directed a varied group, strengthening connections and resilience through high-pressure situations.
  • Presented well-prepared food to thousands of customers in an efficient manner.
  • Adhered to health and safety regulations by keeping workspaces clean and organized.
  • Ensured perishable goods were stored appropriately for quality preservation.
  • Facilitated efficient task coordination with colleagues and chefs during high-pressure conditions.
  • Prepared workstations with ingredients and tools to streamline team operations
  • Refilled refrigerators, freezers, and service stations to maintain seamless operations.

Dairy Farm Labourer

WB Farming
, Kaponga
11.2023 - 03.2024
  • Maintained consistent schedule milking 400 cows every morning and evening over a five-month period.
  • Set up new paddocks for the herd to go back to after every milking.
  • Assisted veterinarians in conducting pregnancy tests for cows, and also administered medications prescribed by vets when necessary.
  • Worked alongside herd-testing contractors during herd tests, which require high attention to detail.
  • Operated various machinery and tools, including older tractors, to keep up with farm maintenance.
  • Set up temporary fencing to segment grazing areas and transition the herd on schedule.
  • Fed calves with required supplements once a day, every day.
  • Promoted a hygienic work environment by consistently keeping the milking area clean.
  • Ensured all tasks met high standards through effective time management.
  • Ensured seamless task execution through successful teamwork with the manager.

Retail Assistant

Repertoire
12.2021 - 02.2022
  • Welcomed customers and provided styling advice based on their needs, build, and preferred fashion style
  • Assisted with purchases, enrolled customers in rewards programs, and managed daily online orders
  • Maintained store displays, restocked products, and ensured the shop floor was presentable
  • Built strong relationships with customers and colleagues, fostering loyalty and a supportive team environment
  • Promoted company initiatives, including social media streams, fashion conversations, and community groups, enhancing customer engagement and loyalty
  • Supported efforts to educate customers on styling and company offerings, strengthening brand reputation
  • New Plymouth

Office Assistant

Young Carrington and Ussher
New Plymouth
06.2021 - 07.2021
  • Organized files and important documents, scanned documents, and emailed reports to clients.
  • Adhered to detailed instructions from legal professionals in a high-pressure setting.

Customer Service

Kaponga Four Square
12.2018 - 01.2021
  • Welcomed customers entering store and assisted with inquiries.
  • Ensured a positive work environment through effective collaboration with coworkers of varied age groups.
  • Trained new hires on re-stocking procedures, and compliance with fresh food safety regulations.
  • Cooked items for chicken and chips warmer, prepared sandwiches, and packaged them to a satisfactory standard for presentation.
  • Operation of the lotto machine.

Education

Diploma - Excel And Xero

The Career Academy NZ
Online
05-2025

Bachelor of Commerce - Major in Human Resource Management, Minor in Marketing

University of Otago
12-2024

NCEA Level 3 Merit Endorsed -

Stratford High School
01.2020

Skills

  • Excellent oral and written communication
  • Advanced understanding of Excel and Xero
  • Critical understanding of Leadership practices
  • Team management
  • Teamwork and collaboration
  • Experience working with Microsoft Office
  • Excellent telephone etiquette
  • Flexible and resilient to change
  • Service delivery management
  • Food and beverage operations oversight
  • Cost control
  • Extensive understanding of cross cultural barriers and associated Diversity, Equity and Inclusion workplace practices

Accomplishments

  • Recipient of the Otago Business School ‘Top of Class 2023’ award for MANT250 ‘Managing People’.

References

Simon Lambert, Sous Chef, Compass Catering, Dunedin

Mobile: +64 27 521 9921

Dennis Kammerzell, Chief Executive Chef, Compass Catering, Dunedin

Mobile: +64 21 285 4221

Professor Lynnaire Sheridan, Senior Lecturer in Employment Relations at the University of Otago

Mobile: +64 27 284 3673

Esti Robinson, Former manager of Repertoire New Plymouth

Mobile: +64 22 683 0748

Timeline

Volunteer

Taranaki Kiwi Trust
02.2025 - Current

F&B Attendant (Bartender)

The Plymouth International
12.2024 - 02.2025

Dairy Farm Labourer

WB Farming
11.2023 - 03.2024

Sales Consultant

Pascoes the Jewellers
11.2022 - 01.2025

Casual F&B Supervisor

Compass Group
10.2022 - 11.2024

Retail Assistant

Repertoire
12.2021 - 02.2022

Office Assistant

Young Carrington and Ussher
06.2021 - 07.2021

Customer Service

Kaponga Four Square
12.2018 - 01.2021

Diploma - Excel And Xero

The Career Academy NZ

Bachelor of Commerce - Major in Human Resource Management, Minor in Marketing

University of Otago

NCEA Level 3 Merit Endorsed -

Stratford High School

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