Maddie Schipper
Mount Maunganui,Bay of Plenty
Summary
I am a professional, diligent, studious, organised, reliable, dynamic, engaging, kind and motivated individual, who encourages others to succeed and reach their highest potential. I am an attentive listener and complete all tasks to a high standard. I have comprehensive knowledge within the holsitic, mental health and disability sectors, where attentive listening, organisational and communicative skills are paramount, conflated with compassion and embracing diversity through the essence of human connection. I enjoy working collaboratively within a team and I can comfortably accomplish tasks independently.
Overview
14
14
years of professional experience
Work History
Sales Support Coordinator
Andrews Property Services Ltd
Mount Albert, Auckland
05.2024 - 07.2025
- Supporting the Sales, Operations, Technical, Senior and Admin teams in all tasks required.
- Coordinated communication between sales teams and clients for seamless transactions.
- Maintained relationships with customers through regular follow-up calls and emails.
- Resolved customer complaints in a professional manner within established guidelines.
Victim Support Worker
Manaaki Tangata
10.2023 - 02.2024
- Provided emotional support to victims during crisis situations.
- Coordinated with local law enforcement to ensure victim safety.
- Assisted victims in navigating legal processes and resources.
- Educated community members about victim rights and available services.
- Maintained confidential records and documentation for each case.
- Collaborated with social service agencies for comprehensive support plans.
- Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent.
- Assisted individuals through criminal justice process, providing information and support.
Whitiki Taua Mentor
Whakarongorau Aotearoa
01.2021 - 10.2023
- Engaging with assigned mentees.
- Walking alongside mentees to navigate them through their goals and aspirations.
- Supporting mentees to discover meaningful employment.
- Attentively listening and being present for all mentees.
- Honoring the trauma of all mentees to guide them toward their true life ambitions and desires.
- Supporting mentees to acknowledge themselves as a person, through a strength-based approach to life, away from a deficit lens.
- Engaging with mentees weekly for accountability, support, guidance, reassurance, goal planning, intention setting and discovering means to connect with joy and nurturance.
Skills Trainer/Youth Worker
Kia Puawai
07.2022 - 08.2023
- Supported youth through one-on-one scheduled sessions to nurture their individual strengths, goals and life intentions.
- Supported youth at meetings with education, medical and law services.
- Engaged with the family and friends of the young person to repair the connections once lost.
- Walk alongside youth towards a future they desired away from trauma and what has been known.
Independent Carer for disability and community
11.2021 - 08.2023
- Provided personal care and assistance to clients with daily living activities.
- Administered medication and monitored client health conditions regularly.
- Assisted clients in mobility and transportation to appointments or activities.
- Communicated effectively with families regarding client needs and concerns.
- Performed household tasks such as laundry, cleaning, shopping, meal preparation.
- Encouraged clients to participate in social activities within their community conflated with all aspirations in life.
Youth Support Worker
Emerge Aotearoa
01.2019 - 01.2020
- Facilitated communication between youth, families and community resources.
- Monitored behavior and provided feedback to ensure a safe environment.
- Assisted in crisis intervention by applying de-escalation techniques effectively.
- Maintained accurate records of interactions and support provided to youth.
Babysitting / Nanny
Private
01.2012 - 01.2020
- Provided attentive care and supervision for children in home and all environments.
- Prepared nutritious meals and snacks according to dietary needs and preferences.
Customer service and sales
Event Cinema Queen Street
12.2013 - 05.2018
- Front-of-house tasks with all being client-facing to maintain a contented and supported clientele.
Admin, reception, archiving, data entry and filing
Boffa Miskell
01.2012 - 01.2018
- Welcoming guests into the office environment.
- Catering and arranging internal and external meetings.
- Organising mail and couriers.
- Ensuring the office is cleaned and maintained to a high, professional standard.
- Admin-related tasks to support all domains within the company.
- Answering the phone line.
Mentor
Brothers in Arms
01.2015 - 01.2016
- Guided individuals through personal development and life skills.
- Adopted a strength-based approach to nurturing the young person and their future.
- Acted as a bridge toward connection the young person with their family, friends and all external institutions or facilities for ongoing support and engagement.
Waitressing – customer service
Dear Jervois
01.2015 - 01.2015
- Front of house duties including liasing with and welcoming customers, operating the till, cleaning and maintaining a clean, immaculate cafe environment.
Education
Diploma in Psychology and Counselling -
Career Academy
08-2023
Diploma in Child and Youth Counselling -
Career Academy
08-2023
Certificate in Mental Health -
Career Academy
08-2023
Bachelor of Health Science - Psychology
Auckland University of Technology
01-2023
Trauma Informed Certificate -
Centre of Healing
01.2023
Certificate of Health Coaching - Health Coach
PreKure
Auckland07-2021
Level 4 Health and Wellbeing - Social and Community Services
01.2020
Bachelor of Health Science - Nursing
AUT
05-2016
Bachelor of Arts - Psychology
Victoria University of Wellington
Wellington, NZ06.2014
St Mary’s College
Ponsonby01.2013
St Joseph’s Primary
Pukekohe01.2008
Skills
- Active listener
- Relationship connector
- Engaging
- Team collaboration
- Problem solving
- Empathetic
- Effective leader and team player
- Organisation skills
- Time management
- Problem-solver
- Focuses on a strength-based approach
- Writing prowess
- Reliable and trustworthy
- Calm and centred
- Person-centered
- Engaging and motivated
- Efficient and kind
Languages
English
References
- Paula Lolesi - 021 830 149 - Andrews Property Services Ltd
- Ross McCook - 021 052 9009 - Whakarongorau Aotearoa
- Victoria Anderson - 021 022 17933 - Kia Puāwai
Awards
House Captain 2008 (St Josephs Primary), Academic Prefect 2013, Scholarship English 2013, Victoria Excellence Scholarship 2013, Brothers in Arms Mentor 2015 – 2016, H4Y Voluntary mentor 2022
Affiliations
- Dancing
- Reading
- Shopping
- Listening to music
- Mindful exercise
- Spending quality time with family and friends
- Caring for and engaging with others
- Cooking and baking
- Breathwork
- Nature immersion
- Writing poetry
- Spirituality
- Modalities which benefit holistic well-being
Timeline
Sales Support Coordinator
Andrews Property Services Ltd
05.2024 - 07.2025
Victim Support Worker
Manaaki Tangata
10.2023 - 02.2024
Skills Trainer/Youth Worker
Kia Puawai
07.2022 - 08.2023
Independent Carer for disability and community
11.2021 - 08.2023
Whitiki Taua Mentor
Whakarongorau Aotearoa
01.2021 - 10.2023
Youth Support Worker
Emerge Aotearoa
01.2019 - 01.2020
Mentor
Brothers in Arms
01.2015 - 01.2016
Waitressing – customer service
Dear Jervois
01.2015 - 01.2015
Customer service and sales
Event Cinema Queen Street
12.2013 - 05.2018
Babysitting / Nanny
Private
01.2012 - 01.2020
Admin, reception, archiving, data entry and filing
Boffa Miskell
01.2012 - 01.2018
Diploma in Psychology and Counselling -
Career Academy
Diploma in Child and Youth Counselling -
Career Academy
Certificate in Mental Health -
Career Academy
Bachelor of Health Science - Psychology
Auckland University of Technology
Trauma Informed Certificate -
Centre of Healing
Certificate of Health Coaching - Health Coach
PreKure
Level 4 Health and Wellbeing - Social and Community Services
Bachelor of Health Science - Nursing
AUT
Bachelor of Arts - Psychology
Victoria University of Wellington
St Mary’s College
St Joseph’s Primary
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