I am a customer focused specialist with over 9 years experience in fashion sales, customer services and business administration. Assisting customers and management in resolving complex issues. I am an empathetic, analytical thinker that is resilient in all situations. I pride myself on being a loyal, committed and highly motivated individual. I genuinely enjoy working with people from all walks of life and work well on my own but also in a team environment.
* Seasonal sales forecasting-ensuring no revenue loss since 2021.
* Ensuring attention to detail across all seasonal campaign roll outs (poster and collateral installations.
* Visual Merchandising.
* Retained existing wholesale clients and grew client databases nationwide.
* Client Prospecting and impeccable customer services.
* Seasonal collection organisation, presentation and travel.
* Host brand training sessions with clients.
Interviewing and managing student applications for enrolment in the academy. Modelling as required for the students.
Managed wholesale operations for three Danish brands, sales, customer service, client management and brand growth.
* Seasonal budgeting and sales forecasting-ensuring no revenue loss since 2018.
* Ensuring attention to detail across the sales campaigns in regards to selling windows, delivery dates, order confirmations, item setup etc.
* Retained existing wholesale clients and grew client databases seasonally.
* Client prospecting and impeccable customer services.
* Seasonal collection organisation and presentation.
* Host client training clinics.
* Negotiated.
Primary contact for two American Brands across European and Australasian territories. Acted as both a distributor and agent.
* Account Manager for two brands.
* Maintained showrooms to a high standard.
* Collection Organisation.
* Prepared forecasts/target lists for upcoming campaigns.
* Organised and hosted sales appointments in a profession and timely manner.
* Provided sales feedback to senior management to brand performance.
* Raised PO's, OC's, invoices and credit notes.
* Client database management.
* Managed wholesale deliveries.
* Line sheet formatting.
* Input seasonal orders through various internal systems.
* Managed stock swaps and returns processes.
* Sample sale organisation.
* Stocked and replenished merchandise according to store merchandising layouts.
* Visual merchandising stores weekly.
* Personal shopping and styling for returning clients.
* Handled all customer relations issues in accordance with company policies.
* Met individual sales targets each week.
* Educated customers about the brand to incite excitement about the company mission and values