Summary
Overview
Work History
Education
Skills
Timeline
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Maddison Mariri

Summary

Proven track record in enhancing customer satisfaction and resolving high-stress disputes, showcasing exceptional problem-solving and active listening skills. At the Ministry of Social Development and Brewd Boulcott, achieved significant improvements in service delivery and customer loyalty through effective communication and critical thinking.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ministry of Social Development
Lower Hutt, WGN
01.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the ministry alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.

Bar Staff

Brewd Boulcott
Lower Hutt
03.2019 - 01.2020
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.

Education

High School Diploma -

Taita Collage
Taita, NZ

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Follow-up skills
  • Appointment Scheduling
  • Prioritization

Timeline

Customer Service Representative

Ministry of Social Development
01.2020 - Current

Bar Staff

Brewd Boulcott
03.2019 - 01.2020

High School Diploma -

Taita Collage
Maddison Mariri