Maddison Martin
New Plymouth,TKI
Summary
Customer service professional with a New Zealand Certificate in Food & Beverage Service – Level 3. Proven track record of delivering exceptional service in hospitality settings. Reliable transportation and a restricted license facilitate flexible work arrangements. Strong work ethic and commitment to customer satisfaction drive performance.
Overview
5
5
years of professional experience
Work History
Body Piercer
Self-Employed
01.2021 - Current
- Discussing piercing options and then performing these piercings safely and accurately according to their requests. While ensuring I follow proper techniques and standards.
- Providing excellent customer service to build rapport with clients and encourage repeat business and referrals. This also includes clients who may feel nervous about their piercing.
- Providing clients with detailed aftercare instructions to promote healing and prevent complications.
- Handling administrative tasks such as scheduling appointments, managing finances, and ordering supplies to ensure smooth operation of my business.
- Adhering to local health regulations, licensing requirements and industry standards to maintain a safe and legal practice.
- Ensuring all equipment is properly sterilised and maintaining a clean and hygiene workspace.
Casual Front of House
Emmalou's
01.2023 - 12.2023
- Barista
- Worked effectively in team environments to make the workplace more productive.
- Informed customers of daily specials, menu items, and restaurant policies.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Barista/Ice Cream Maker
Wonky Cone
06.2021 - 12.2022
- Run a smooth open and close whilst working indpendently
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Kitchen Hand/All Rounder
Kobys Kitchen
01.2020 - 12.2020
- Taking orders, clearing tables and assisting in the kitchen
- Prep work for salads and boxing up food
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Operated dishwashers to sanitize dishes and silverware.
- Cleaned dishes, pots, pans and utensils.
Education
New Zealand Certificate in Food and Beverage Service - Level 3
Western Institute of Technology At Taranaki
New Plymouth, NZ02-2022
NCEA Level 1 -
Spotswood College
New Plymouth, NZ03-2021
Skills
- Time management
- Customer service
- Communication skills
- Team collaboration
- Safety adherence
- Attention to detail
- Work ethic
- Self-discipline
- Reliability
References
Available Upon Request
References
References available upon request.
Timeline
Casual Front of House
Emmalou's
01.2023 - 12.2023
Barista/Ice Cream Maker
Wonky Cone
06.2021 - 12.2022
Body Piercer
Self-Employed
01.2021 - Current
Kitchen Hand/All Rounder
Kobys Kitchen
01.2020 - 12.2020
New Zealand Certificate in Food and Beverage Service - Level 3
Western Institute of Technology At Taranaki
NCEA Level 1 -
Spotswood College
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