Maddison McCormack
Brisbane,Bracken Ridge
Summary
Proactive and experienced Administrator with extensive background in customer service, warehouse management, and food preparation. Expert in handling sensitive information, organizing workflows, and maintaining high standards of customer satisfaction. Strong skills in recordkeeping, inventory management, and team collaboration, consistently contributing to operational efficiency and excellence.
Overview
10
10
years of professional experience
Work History
Firearms Safety Authority- Administrator
New Zealand Police
2022.05 - 2024.12
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse 2IC
Tuapeka Gold Print
2021.03 - 2022.05
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25kg.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, engraving machines, heat transfer machines.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Enhanced product quality by consistently calibrating and maintaining laser engraving equipment.
- Mentored junior engravers in mastering the art of engraving, improving overall team performance and skill levels.
- Set machines for engraving and laser etching of completed designs.
- Reduced waste by accurately measuring materials prior to cutting or engraving processes.
- Excelled in engraving a wide range of materials including metal, glass, wood, and plastic to meet diverse client needs.
Customer Service Assistant
Night and Day
2020.10 - 2021.03
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Trained new employees on company procedures, products, and best practices in customer service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Received, unpackaged and stored incoming food deliveries.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Contributed to a positive working atmosphere through effective communication and collaboration with colleagues and management.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Checked and logged food temperatures every hour.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Food Preparation Worker
Devil Burger
2019.07 - 2020.10
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Guaranteed customer satisfaction by quickly delivering orders.
- Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated large-volume cooking equipment such as grills and deep-fat fryers.
- Monitored and maintained required food temperatures for safety.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
- Expedited orders accurately, streamlining kitchen processes and reducing wait times for customers.
- Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
Bartender
Gorge Road Country Club
2018.02 - 2019.07
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender
Invercargill Working Mens Club
2017.03 - 2018.02
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Kitchen Hand
Cobb N Co
2015.08 - 2017.03
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Followed recipes and chef instructions to prepare food correctly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Assisted in food preparation for enhanced meal quality and speed of service.
- Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
Bakery Assistant
Bells Bakery- Family Owned
2014.12 - 2015.08
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
- Operated commercial kitchen equipment and tools.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
- Lifted and moved items weighing over 15 kgs using proper lifting techniques.
Education
Certificate - Regulatory Compliance Core Knowledge
New Zealand Regulatory Compliance
NZ Police12.2022
Diploma - Sport And Exercise
Southern Institute of Technology
Invercargill, NZ06.2018
High School Diploma -
Southland Girls High School
Invercargill, NZ12.2017
Skills
- Customer Service
- Attention to Detail
- Record keeping and File Management
- Office Administration
- Administrative Support
- Documentation And Reporting
- Personable and Approachable
- Team Collaboration
- Relationship Development
- Deadline Adherence
- Mail handling
- Flexible Schedule
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
- Money handling abilities
- Client Relations
- Documentation
- De-Escalation Techniques
- Product Sales
Timeline
Firearms Safety Authority- Administrator
New Zealand Police
2022.05 - 2024.12
Warehouse 2IC
Tuapeka Gold Print
2021.03 - 2022.05
Customer Service Assistant
Night and Day
2020.10 - 2021.03
Food Preparation Worker
Devil Burger
2019.07 - 2020.10
Bartender
Gorge Road Country Club
2018.02 - 2019.07
Bartender
Invercargill Working Mens Club
2017.03 - 2018.02
Kitchen Hand
Cobb N Co
2015.08 - 2017.03
Bakery Assistant
Bells Bakery- Family Owned
2014.12 - 2015.08
Certificate - Regulatory Compliance Core Knowledge
New Zealand Regulatory Compliance
Diploma - Sport And Exercise
Southern Institute of Technology
High School Diploma -
Southland Girls High School
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