Maddison Robertson
Christchurch,CAN
Summary
Driven 24-year-old in customer service, adept at elevating compassion and empathy in interactions. Skilled in active listening to understand and address individual concerns with genuine care. Seeking career change to leverage these strengths in new challenges.
Overview
5
5
years of professional experience
Work History
Customer Service / Supervisor
The Warehouse
07.2022 - Current
- Resolved customer complaints and answered customers questions regarding policies and procedures
- Conversed with customers to receive valuable feedback and suggestions for improvement.
Sales Assistant
Converse
09.2021 - 02.2022
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Stylist and Sales Assistant
Lovisa
08.2018 - 09.2020
- Helped customers find specific products, answered questions and offered product advice.
- Greeted each client and asked questions to determine style needs.
Education
Certificate in Makeup Artistry -
Yoobee
12.2021
High School Diploma -
Hornby High School
Christchurch, NZ12.2016
Skills
health and safety
computer skills
communication skills
problem solving
time management
Handling Customer Complaints
Positive and Constructive Feedback
Timeline
Customer Service / Supervisor
The Warehouse
07.2022 - Current
Sales Assistant
Converse
09.2021 - 02.2022
Stylist and Sales Assistant
Lovisa
08.2018 - 09.2020
Certificate in Makeup Artistry -
Yoobee
High School Diploma -
Hornby High School
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