Maddison Sangster

In my current role at Cue, I provide personalised customer service, assisting shoppers in finding the perfect styles while delivering expert product knowledge. I actively contribute to sales targets by engaging with customers, upselling key pieces, and fostering brand loyalty. My responsibilities include processing transactions, handling stock replenishment, and ensuring the store is well-presented and visually appealing. I work as part of a dynamic team, adapting to a fast-paced retail environment while maintaining a strong focus on customer satisfaction and brand representation.

As a nanny for a 10-year-old girl in Glendowie, I provided a safe, supportive, and engaging environment, balancing both childcare and educational support. My responsibilities included school pick-ups, assisting with homework, preparing meals, and organising activities that encouraged creativity and development. I also ensured her daily routine was maintained, including after-school commitments and recreational activities. Additionally, I promoted a positive and nurturing atmosphere, fostering independence while offering guidance and care.

In my role at Spring Bistro, I provided high-quality customer service in a fast-paced hospitality environment, ensuring guests had an enjoyable dining experience. My responsibilities included greeting and seating customers, taking accurate orders, and serving food and drinks efficiently. I worked closely with the kitchen and bar teams to ensure smooth service and timely delivery of meals while maintaining high standards of cleanliness and organisation. Additionally, I handled payments, managed customer queries professionally, and contributed to a welcoming atmosphere through friendly and attentive service.

In my front-of-house role at Wynyard Pavilion, I provided exceptional customer service, ensuring guests had a welcoming and enjoyable experience. My responsibilities included greeting and seating customers, managing reservations, and coordinating table service efficiently during busy periods. I took orders accurately, served food and drinks promptly, and handled customer enquiries or concerns with professionalism. Working closely with the kitchen and bar teams, I helped maintain smooth operations while upholding high standards of cleanliness, health, and safety. Additionally, I contributed to a positive atmosphere by engaging with guests and delivering friendly, attentive service.

As a retail sales assistant at EziBuy, my first job during high school, I developed strong customer service and sales skills in a fast-paced retail environment. I assisted customers with purchases, provided product recommendations, and handled transactions at the till. My role also involved restocking shelves, maintaining store presentation, and ensuring a tidy and organised retail space. I worked as part of a team to meet sales targets and deliver a positive shopping experience while gaining valuable experience in communication, problem-solving, and time management.