MADEEHA FAAIZAH
Auckland,AUK
Summary
Confident and self motivated individual seeking to advance career in customer service sector. Proven ability to manage daily operations, handle customer inquiries and support teams in fast paced environment. Skilled in admin tasks with a keen eye for detail and efficiency. I am skilled listener and communicator with a strong ability to lean quickly. I am known for reliability, I excel as a team player and can work independently or take on leadership responsibilities when needed. I am a quick learner with a excellent problem solving skill. Looking to apply my expertise in customer service, office admin or retail role.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE AGENT
MENZIES AVIATION
01.2022 - 07.2024
- Prepared airway bill documents and flight manifests, ensuring accurate and timely processing of shipments.
- Verified airway bill chargers, schedules and routing details to prevent logistical errors.
- Assisted customers and freight clients with import and export inquires via phone and email, providing clear and concise information.
- Worked closely with airline staff and customs officials to ensure compliance with international shipping regulations.
- Managed shipment documentation, tracking, and coordination to facilitate smooth cargo handling.
- Identified and resolved discrepancies in freight documentation to prevent shipment delays.
Checkout Supervisor
The Warehouse Group
01.2021 - 01.2022
- Supervised checkout operations, ensuring smooth daily transactions and exceptional customer service.
- Assisted customers with inquires, including product availability, returns and payment concerns.
- Managed and processed online orders and Click & Collect services, ensuring timely and accurate fulfillment.
- Trained and mentored new employees on checkout procedures, customer interaction and store policies.
- Maintained cash registers, monitored till balances and ensured adherence to cash handling procedures.
GENERAL ASSISTANT
PAK'NSAVE
02.2021 - 10.2021
- Stocked shelves, monitored inventory levels, and ensured product placement met store guidelines.
- Assisted customers in locating products and provided recommendations based on their needs.
- Maintained a clean and organized store environment, including managing trolleys and store display.
- Supported checkout staff during peak hours by assisting with bagging and customer interactions.
- Followed store policies and safety regulations to maintain a secure shopping environment.
OFFICE ADMINISTRATOR
SHAH PANEL & PAINT
09.2020 - 01.2021
- Managed payroll processing.
- Processed invoices, managed inventory records, and coordinated office supply orders.
- Maintained customer records, scheduled appointments and handled administrative correspondence.
- Implemented efficient admin process to improve office workflow and organization.
Education
NCEA LEVEL 1 & 2 -
AL MADINAH SCHOOL
AUCKLAND12-2020
PARTIALLY COMPLETED - HEALTH & WELLBEING LEVEL 4
MIT
AUCKLANDSkills
- Customer Service Excellence - Strong ability to handle inquiries, resolve complaints, and create a positive customer experience
- Administrative Proficiency - Knowledge in payroll, invoicing, record keeping and financial managment
- Retail & Checkout Operations - Experience in managing cash registers, handling transactions and training checkout staff
- Logistics & Freight Handling - Knowledgeable in airway bills, shipment documentation and international freight regulations
- Training & Team Support - Experience in mentoring new employees and supporting colleagues to ensure operational success
- Multitasking & Efficiency - Ability to manage multiple responsibilities in fast paced environments
- Technical Proficiency - Experienced with Microsoft Office ( Word, Excel, Outlook) and other admin tools
- Problem Solving & Critical Thinking - Ability to assess situations quickly, identify issues and implement effective solutions to improve operations and customer satisfication
Timeline
CUSTOMER SERVICE AGENT
MENZIES AVIATION
01.2022 - 07.2024
GENERAL ASSISTANT
PAK'NSAVE
02.2021 - 10.2021
Checkout Supervisor
The Warehouse Group
01.2021 - 01.2022
OFFICE ADMINISTRATOR
SHAH PANEL & PAINT
09.2020 - 01.2021
NCEA LEVEL 1 & 2 -
AL MADINAH SCHOOL
PARTIALLY COMPLETED - HEALTH & WELLBEING LEVEL 4
MIT
Similar Profiles
Asabi SolomonAsabi Solomon
Baggage Handler at Toronto Pearson Airport; Menzies AviationBaggage Handler at Toronto Pearson Airport; Menzies Aviation
Hans MartellHans Martell
Cargo supervisor at Menzies AviationCargo supervisor at Menzies Aviation
Diana GocevaDiana Goceva
Cargo Office Supervisor at Menzies AviationCargo Office Supervisor at Menzies Aviation