Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Personal Statement
Timeline
Generic

Madeleine Kotze

70 Beattie Road,Kawerau

Summary

Adaptable professional with a proven ability to learn quickly and thrive in dynamic environments. Expertise in problem-solving and performance optimization, with a track record of successful project management, and team collaboration. Committed to continuous learning and staying updated on industry trends to drive organizational success.

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Banking Specialist

BNZ
Whakatane, Whakatane
03.2020 - Current
  • Executed account maintenance activities, updating personal information and resolving discrepancies.
  • Addressed customer complaints and inquiries, ensuring high customer satisfaction levels.
  • Monitored changes in banking regulations affecting lending practices and consumer protections.
  • Researched customer inquiries related to account balances, interest rates, and fees.
  • Assisted in account creation, processed deposits and withdrawals, and maintained transaction records.
  • Educated customers on banking policies, procedures, and digital platforms.
  • Processed loan applications by reviewing financial information and determining eligibility.
  • Maintained confidentiality of banking records to prevent data breaches.

Checkout Manager

Woolworths (Countdown)
Whakatane, Whakatane
02.2019 - 03.2020
  • Supervised team members to ensure efficient workflow during peak periods.
  • Created monthly reports on sales figures and checkout performance metrics.
  • Resolved conflicts between customers and staff quickly and professionally.
  • Built and maintained relationships with peers and upper management.
  • Recruited and trained new employees to meet job requirements.
  • Monitored customer service staff adherence to checkout procedures.
  • Implemented quality control measures to uphold company standards.
  • Maintained clean workspace at checkouts, ensuring safety for customers and staff.

Office Manager

Pienaar Bros South Africa
Phalaborwa, Phalaborwa
02.2013 - 11.2018
  • Planned and delivered training sessions to enhance employee effectiveness and address weaknesses.
  • Performed bookkeeping duties, including bank statement reconciliation and journal entry creation.
  • Communicated work procedures and company policies to staff effectively.
  • Automated office operations for client correspondence, payment schedules, and data management.
  • Executed thorough opening, closing, and shift change functions daily to uphold operational standards.
  • Evaluated business performance to identify improvement opportunities for individuals and teams.
  • Organized team meetings to review results and communicate priorities while fostering camaraderie.
  • Managed payroll processing accurately to ensure timely employee payments.

Education

High School Diploma -

Langenhoven High School
Gauteng South Africa
12-2001

Skills

  • Customer service and support
  • Account management
  • Loan processing
  • Regulatory compliance
  • Risk assessment and management
  • Financial analysis
  • Data entry and verification
  • Conflict resolution
  • Employee training and development
  • Microsoft Excel proficiency
  • Team leadership and collaboration
  • Time management skills
  • Positive attitude and reliability
  • Anti-money laundering knowledge
  • Bilingual in English and Afrikaans
  • Problem-solving expertise
  • Customer service excellence
  • Multitasking abilities
  • Quality control processes
  • Honesty and dependability
  • Risk evaluation background
  • Document management systems
  • Effective communication skills
  • Goal setting strategies
  • Business analysis techniques
  • Shift scheduling proficiency
  • Payroll administration and processing
  • Attention to detail in reporting

Affiliations

  • Love the outdoors, hunting, fishing, camping and riding bicycle
  • Spending time with family and friends
  • Enrolled at Te Whare Wānanga O Awanuiārangi Te Reo Māori classes

Languages

Afrikaans
First Language
English
Full Professional

Accomplishments

  • Diploma in Business Studies
  • DCA in Lending and Nominated Banking Representative

Certification

  • FINSLA Banking professional

Personal Statement

I have been living in New Zealand, Aotearoa, for five years, and I fell in love with the New Zealand culture; I find the Māori culture interesting, and I love to learn more about the history and the rich culture 

I have been working in customer-facing roles, I have a passion for the work I do, I love working with people, and I challenge myself to achieve perfection in my work, work under stress, and I am good at coordinating and organizing my workload. I am a fast learner and love a good challenge, and I love to progress in my role.

Timeline

Customer Banking Specialist

BNZ
03.2020 - Current

Checkout Manager

Woolworths (Countdown)
02.2019 - 03.2020

Office Manager

Pienaar Bros South Africa
02.2013 - 11.2018

High School Diploma -

Langenhoven High School

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Madeleine Kotze