Madeleine Malone
Mount Eden,New Zealand
Summary
Eager childcare provider, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
11
11
years of professional experience
Work History
Babysitter
Private Family
02.2022 - 11.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
- Identified warning signs of emotional and developmental problems in children.
- Provided developmentally appropriate activities for children.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
ESL Teacher – Thailand, Conversation English Teacher
07.2016 - 10.2020
- During this period of time I completed a 120 hour TESOL certificate and a Thai cultural course to prepare me for the role ahead
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- For the first two years I taught students aged 14 – 18, my job required me to speak and communicate with students with zero English skills all the way to a near fluent proficiency
- For the last six months up until COVID-19 closed the schools I taught and cared for students from 18 months up to 5 years old
Retail Accounts Manager
Sony Mobile NZ
05.2014 - 07.2016
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favourable business connections.
- Forecasted trends and recommended improvements based on financial risk analyses.
General Telecommunications Operator
Telnet Limited
10.2012 - 05.2014
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Operated digital paging system to notify recipients of incoming calls.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Education - Primary Education
Auckland University of Technology
Auckland, NZ12.2023
No Degree - TESOL
120 Hour In-person TESOL
Thailand07.2017
NCEA Level 3 -
Epsom Girls Grammar
2010
Skills
- Working with children of all ages
- Computer skills
- Customer service skills
- Professional and reliable
- Team player with good people skills
- Punctual and good time management
- Phone management
- Language Skills Development
Timeline
Babysitter
Private Family
02.2022 - 11.2023
ESL Teacher – Thailand, Conversation English Teacher
07.2016 - 10.2020
Retail Accounts Manager
Sony Mobile NZ
05.2014 - 07.2016
General Telecommunications Operator
Telnet Limited
10.2012 - 05.2014
Bachelor of Education - Primary Education
Auckland University of Technology
No Degree - TESOL
120 Hour In-person TESOL
NCEA Level 3 -
Epsom Girls Grammar
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