MADELINE ANDREWS

Maintained compliance with ethical guidelines during all stages of the research process, ensuring integrity in collected data and study outcomes.

• Continuously improved technical skills through ongoing professional development opportunities and self-directed learning initiatives.
• Gathered and organized information for research purposes; including monitoring water chemistry, oxygen levels, and other parameters.
• Performed daily tasks such as feeding cycles, cleaning tanks, and testing water quality.
• Ensured accuracy of documentation by meticulously reviewing reports and records associated with testing procedures and results.
• Collected and analyzed microscopic data to measure effectiveness of quality control processes, related to the health and growth of aquatic species.

Optimized newsletters for mobile devices, ensuring a seamless reading experience for subscribers with limited technology access.

• Increased individual subscriber engagement of 27 and 2 International Church organisations worldwide; through curation of compelling and relevant stories for each issue.
• Posted and promoted newsletter on social media platforms to engage target audience.
• Set layouts and selected photos for stories for visual engagement.
• Meticulously editing and reviewing articles for grammar, style, and clarity.

• Assisted in streamlining housekeeping processes for increased efficiency during daily tasks.
• Performed routine inspections of rooms for any maintenance issues, reporting findings to appropriate departments for resolution promptly.
• Promoted positive work environment by effectively communicating with 3 colleagues and 2 supervisors.

• Preparation and responding to customer billing and invoicing assistance, (including emailing individual business clients)
• Converting and updating handwritten invoices into Excel Company logo & company details)
• Retrieving and converting WhatsApp communications to client file for owner of company.
• Used financial and company sensitive data discretion when handling confidential information.
• Resolved billing queries with 48 hours

• Supported with website contents migration to new company website.
• Provided effective customer support via website and telephonic correspondence
• Rejected damaged items, recorded shortages and corresponded with UK Suppliers and shipping agent to rectify issues
• Monitored social media and sourced industry trends and sources Drop-ship; promotions and drive sales for NZ wide)
• Performed physical inventory counts and maintained accurate records of stock levels.

• Enhanced workshop participant engagement by incorporating interactive activities and group exercises.
• Bolstered client satisfaction rates through timely follow-up communications to address questions or concerns after workshops had concluded.
• Ensured a positive learning experience for all participants by effectively managing group dynamics during interactive sessions.

• Sourcing and Planning dynamics of Gallery Space for Exhibition
• Motivated team of 10 to implement a Student Exhibition project on time, resulting in an 8% increase in positive attendance experience ratings.

• Implemented business budgets to optimize day-to-day operations, resulting in 75% increase in productivity in the first 6 months
• Managed worksheet hours, payroll and monthly reports Statement; bi-monthly PAYE and GST returns)
• Improved customer retention through reduced errors in accounting and financial reporting by modifying current processes.

• Fixed contract
• Organised and scheduled AGM Agenda for Non-Profit Board of Trustees
• Prepared accounts and reports for Trust Treasurer for Trustees AGM
• Enhance and updating BRCT's web presence via Yahoo sites.

• Maintain and update SLA for NZ national banking, retail and petroleum customer base
• Monitored and coordinated scheduled on-site appointments via Mobile and Database
• Tracked and recorded reconciliations of Time sheets, A/P and AR, after hour call outs and expense claims
• Inter- departments intermediary for weekly report-backs from problematic areas
• Daily monitoring and weekly reporting of help desk centre per KPI's and timeframes of resolutions.