Madeline Berry

- This is my current place of employment and I was offered the position upon moving to London. I really love my team and working on more inventory and admin-based tasks within the store. It is a familiar role and industry for me, which has been helpful for my transition from living in New Zealand.

Some of my main duties include:

• Opening and closing duties to keep store organized, well-stocked and running smoothly.
• Organising of merchandise displays according to company guidelines to maximize product visibility and sales potential.
• Connecting with customers to provide assistance and collect feedback to optimize operations.
• Ensuring store security by monitoring customers, verifying receipts, and restricting access to key areas.
• Creating schedules to keep store properly staffed during busy periods.
• Responding promptly to emails from customers concerning product information or other inquiries.
• Developing effective relationships with customers through prompt resolution of customer complaints and inquiries.
• Delegating tasks appropriate to individual employees to provide development opportunities.
• Developing good working relationships with store leadership and sales personnel.

In this job I was assistant to my boss Tina Hillier. I worked in with what she needed doing and took on tasks that became my sole responsibility. These ranged from organising meetings, conferences and events; to creating both visual and written content to be sent out to clients all over the country.

Other Job Tasks:

• Worked closely with design and strategy teams to generate creative ideas and meet client's objectives.
• Managed own workload efficiently to produce high-quality work within agreed deadlines.
• Liaised with managers, clients, suppliers, media and other people on behalf of Manager.
• Efficiently responded to Manager requests, dealing with matters in a timely and professional fashion.
• Worked closely with clients to understand desired results and manage expectations.
• Generated reports using Microsoft Excel spreadsheets.
• Presented at and coordinated national company events.

-To date, this is the job I learned the most from. It pushed me to be more detail-oriented and to learn new computer skills. At this point I had gained extensive customer service experience but I feel that this was the most beneficial as I was dealing with people from all walks of life and I was faced with situations that were quite challenging. I had to improve my problem solving skills which has allowed me to always keep a clear head and continue to solve problems efficiently.

Other Tasks Included:

• Entered patient information into system, including insurance, demographics and health history.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Took facial x-rays for new patient consultations.
• Handled correspondence, managed files and performed other clerical duties for office staff.
• Conducted patient intake interviews to collect medical information and insurance details.
• Worked at off-site locations.
• Handled end of day cash up.
• Liased with hospitals and anaesthetists to schedule joint surgeries.
• Handled invoices, and insurance claims.

- I worked as an in-store Skin Specialist. This meant that I was trusted with running and sponsoring events with brand reps from all over the world as well as staff trainings and specialised in-store services. To earn this role I trained and studied for about 12 months after being hired by the company. While working at the Takapuna branch, I was given the role of 3IC. This saw me being entrusted with the stores finances, security and staff.

During my time with Mecca I managed to have some of the highest personal KPIs in my store team. And while working as Skin Specialist for the Takapuna branch, I managed to train my team well enough to make us the store with the third highest Skincare sales in 2018. This was out of stores across both Australia and New Zealand, so over 150 stores.

Other Tasks Performed:

• Provided excellent customer service and skin care treatments to all clients.
• Educated clients on skin care procedures and products.
• Conducted private client consultations.
• Worked on national in-store events with international brand representatives.
• Pursued continuing education to learn new advances in skin condition treatments.
• Learned new techniques, including complete chemical peel process.
• Increased store sales by cross-selling complementary items.
• Utilised effective communication skills to enable successful resolution of issues and conflicts.
• Trained my team on both current and new product.
• Determined staffing needs, recruited and trained new hires and assigned responsibilities to improve productivity.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.

-In this job I started as a retail assistant and eventually progressed to helping with buying and distributing stock as well as helping to manage the online store.

Retail Assistant Tasks:

• Completed sales efficiently using Point Of Sale (POS) system.
• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
• Liaised with potential customers to determine needs and provide recommendations.
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
• Processed cash and card payments during busy shopping periods to minimise customer waiting times.
• Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
• Upsold additional products and targeted customer needs using consultative sales techniques.Created welcoming environment by greeting customers in line with best store practices.
• Provided helpful, attentive sales support to generate positive customer feedback.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.

Website Development Tasks:

• Oversaw facets of website projects throughout entire lifecycle.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Photographing stock for online stock images.
• Assisted in the buying of product and sat in on buyer meetings.
• Received, processed and organised deliveries within tight deadlines.
• Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.