Madeline Farrell
North Shore,NZ
Summary
Driven and motivated Masters' graduate of Aarhus University, Denmark, seeking role in marketing or development and energy sectors with extensive experience in the energy industry, customer service, tourism and social media management.
Overview
4
4
years of professional experience
Work History
COMMUNITY MANAGER & CONTENT CREATOR
Self Employed
12.2022 - Current
- Applied current editing and photography tools to tell stories.
- Produced original, creative content for promotional advertisements and marketing materials.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Promoted and marketed works through social media platforms.
- Studied and commented on current news and trends.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Conducted research to determine current benchmark trends and audience preferences.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Posted and promoted articles on social media platforms to engage target audience.
- Extensive experience with Facebook, Youtube, Instagram and Tiktok
STUDENT ASSISTANT
Danske Energi Management
10.2022 - 07.2023
- Supported DEM's global team in Copenhagen. DEM's global team specializes in sustainable energy, climate, and environment.
- Supported implementation of projects largely focused on energy access and clean cooking.
- Assignments included ongoing due diligence assignment, reviewing international funding mechanisms to non-profit organizations, analyzing energy markets using Energypedia's Energy Market Scorecard, and contributing to creation of technical proposals for prospective clients.
- Assisted in activities including quality assurance, content analysis, inception reporting, synthesizing documents, coordinating and facilitating meetings, and other administrative tasks
- Self-motivated, with a strong sense of personal responsibility.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail
CUSTOMER SERVICE REPRESENTATIVE & SWITCHING
Ecotricity
04.2021 - 08.2021
- Answering calls and providing support for customers via email, dealing with invoicing queries and data entry, credit checking potential customers, and assigning price plans according to kWh usage.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE EXPERT
Marley Spoon
10.2020 - 04.2021
- First point of contact for English-speaking markets (Australia and USA)
- Answering requests via phone, email, and chat
- Initiate outbound calls to existing customers
- Dealing with complaints concerning payment issues, logistics, and quality assurance.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Master of Science - Sociology And Anthropology
AARHUS UNIVERSITY
Aarhus06.2023
Bachelor of Science - Political Science
UNIVERSITY OF AMSTERDAM
Amsterdam06.2020
Skills
- Academic Writing & Research
- Critical Thinking
- Customer Service & Call Center Experience
- Microsoft Office (Excel, SPSS)
- Social Media Strategy, Management, Marketing & Engagement
- Cultural Competence and Community Building
- Data Collection & Analysis
- Graphic Design (Canva)
- Data entry proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
COMMUNITY MANAGER & CONTENT CREATOR
Self Employed
12.2022 - Current
STUDENT ASSISTANT
Danske Energi Management
10.2022 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE & SWITCHING
Ecotricity
04.2021 - 08.2021
CUSTOMER SERVICE EXPERT
Marley Spoon
10.2020 - 04.2021
Master of Science - Sociology And Anthropology
AARHUS UNIVERSITY
Bachelor of Science - Political Science
UNIVERSITY OF AMSTERDAM
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