Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Madeline Shaw

Madeline Shaw

Epsom

Summary

Friendly and reliable professional with over 8 year's experience across hairdressing, retail, management, reception, and hospitality. Fully qualified hairdresser with a bright and positive personality, known for being trustworthy, organised, and dedicated. Passionate about delivering excellent service and putting my heart and soul into every role I do.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Qualified Hairdresser

Exile hair design
04.2021 - Current
  • Completed a 4-year apprenticeship becoming a fully qualified hairdresser.
  • Provide a wide range of client services including colouring, highlighting, balayage, cutting, blow drying, and styling.
  • Deliver excellent customer service, client consultations, and aftercare advice.
  • Maintain salon hygiene standards, product stock, and professional presentation.
  • Assist senior stylists, while independently managing clients as skills progressed.
  • Gained experience with Schwarzkopf, Keratase, L’Oréal, developing strong product knowledge and recommending retail products to clients.
  • Built and maintained positive client relationships, supporting rebooking and salon loyalty.
  • Worked Reception when required, can use Epical and XERO.

Manager

Amazon Surf
11.2020 - 05.2021
  • After 4 months of being Second in charge at Amazon Albany and a lot of hard work, I was promoted to becoming the store Manager of Amazon Newmarket.
  • My duties included Opening and closing the store, Greeting customers, Corresponding with senior staff (head office) via email and phone.
  • Daily banking, completing weekly status reports, Approving timesheets/ rosters, Overseeing junior staff daily, Shop setup.
  • Visual merchandising new stock onto the shop floor, Ensuring the store is kept clean and tidy.
  • Preparing packages for shipment, Handling customer returns and exchange, Addressing customer complaints and when necessary seeking advice from senior managers.

Second In Charge Sales Assistant/ Customer Service

Amazon Surf
03.2019 - 11.2020
  • I commenced my employment at Amazon as a sales assistant and after five months of hard work I was promoted to Second In Charge at the Albany store.
  • My duties include Opening and closing the store, Creating weekly rosters and also approving them, Managing weekly store budgets.
  • Stocktakes and seasonal flips, Training the new staff members, Preparing promotional materials and displays.
  • Corresponding with senior staff (head office) via email and phone, Daily banking, completing weekly stat reports.
  • Overseeing junior staff daily, Shop setup, Visual merchandising new stock onto the shop floor, Ensuring the store is kept clean and tidy.
  • Handling customer returns and exchange, Addressing customer complaints and when necessary seeking advice from senior managers.
  • Since Covid 19 this year and the various levels we have been placed in my job has also been to ensure the shop and staff all maintain the required health and hygiene standards ie at present our shop is allowed 31 customers in store at one time, signing in procedures, sanitising, masks, and steaming garments after they have been tried on.

Medical Receptionist

Kowhai Physiotherapy and Hand Therapy Clinic
05.2018 - 12.2018
  • Greeted customers and visitors in-person and via telephone calls.
  • Corresponded with clients through email, fax, and telephone.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Prepared packages for shipment, pickup or courier delivery to customers.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Interacted with all necessary partners throughout the establishment including hand therapists, physiotherapists, and other receptionists.
  • Obtained payments from patients.
  • Ensured the waiting room looked neat and organized at all times.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
  • Hear and resolve complaints from customers or the public.
  • Keep a current record of staff members' whereabouts and availability.

Front Of House Waitress

Matakana Village Pub
07.2017 - 08.2018
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Uphold highest for cleanliness of glass and silverware.
  • Up-sold alcoholic beverages, appetizers, and desserts.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Assisted co-workers whenever possible.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Developed and maintained positive working relationships with others.
  • Set dining tables according to the type of event and service standards.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Waitress/ Kitchen Worker

Omaha Bay Vineyard
09.2013 - 07.2017
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Assisted co-workers whenever possible.
  • Inventoried and restocked items throughout the day.
  • Cleared and reset tables and kept dining room and work areas clean.
  • Washed and disinfected kitchen area, floors, tables, tools, knives, and equipment.
  • Offered enthusiastic and personable service to all customers.
  • Maintained a clean dining room, lobby, and service areas at all times.
  • Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
  • Listened to, understood and clarified guest concerns and issues.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Education

Certificate - Hairdressing

HITO
Auckland, NZ
06-2025

NCEA Level 3 Achieved Endorsement - undefined

Epsom Girls Grammar School
01.2017

NCEA Level 2 Merit Endorsement - undefined

Epsom Girls Grammar School
01.2016

NCEA Level 1 Merit Endorsement - undefined

Epsom Girls Grammar School
01.2015

undefined

Epsom Girls Grammar School Boarding House
01.2017

Skills

  • Over eight years in customer service
  • Optimistic outlook
  • Hairdressing services
  • Food service expertise
  • Organised
  • Demonstrates Resilience
  • Reliable
  • Passionate
  • Teamwork and collaboration
  • Responsible
  • Product knowledge
  • Active Listening
  • Team management

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Qualified Hairdresser

Exile hair design
04.2021 - Current

Manager

Amazon Surf
11.2020 - 05.2021

Second In Charge Sales Assistant/ Customer Service

Amazon Surf
03.2019 - 11.2020

Medical Receptionist

Kowhai Physiotherapy and Hand Therapy Clinic
05.2018 - 12.2018

Front Of House Waitress

Matakana Village Pub
07.2017 - 08.2018

Waitress/ Kitchen Worker

Omaha Bay Vineyard
09.2013 - 07.2017

NCEA Level 3 Achieved Endorsement - undefined

Epsom Girls Grammar School

NCEA Level 2 Merit Endorsement - undefined

Epsom Girls Grammar School

NCEA Level 1 Merit Endorsement - undefined

Epsom Girls Grammar School

undefined

Epsom Girls Grammar School Boarding House

Certificate - Hairdressing

HITO

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Madeline Shaw