Madhav DHIR
Wellington,New Zealand
Summary
Seasoned in bar and restaurant management, I excelled at Dockside Restaurant & Bar, boosting profits through strategic pricing and upselling techniques. Skilled in inventory control and stuff training, my leadership not only enhanced team efficiency but also fostered a culture of exceptional customer service, contributing to sustained revenue growth. Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar Manager
Dockside Restaurant & Bar
Wellington, Wellington
07.2021 - Current
- Company Overview: Wellington’s Busiest waterfront restaurant
- Explained goals and expectations required of trainees
- Coordinated with chefs on food pairings for cocktails or beer selections
- Implemented strategies designed to increase revenue through upselling techniques
- Increased profits by overseeing inventory and strategically increasing menu prices
- Delegated work to staff, setting priorities and goals
- Poured wine, beer and cocktails for patrons
- Wellington’s Busiest waterfront restaurant
Restaurant Manager
Hill Side Restaurant
Wellington
09.2020 - 07.2021
- Company Overview: One hat restaurant
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees
- Supervised and trained staff in customer service, food handling, and safety protocols
- Established policies for cash handling procedures to maximize security measures
- One hat restaurant
- 3 times Employee of the month
- Successfully managed to decrease the wastage rate in the restaurant
Restaurant Manager
Dockside Restaurant & Bar
Wellington, Wellington
06.2019 - 08.2020
- Company Overview: Wellington’s busiest waterfront restaurant
- Supervised and trained staff in customer service, food handling, and safety protocols
- Maintained detailed records of sales transactions and daily shift reports
- Resolved customer complaints in a professional manner to maintain positive relationships with guests
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Wellington’s busiest waterfront restaurant
- Consistently maintaining low wage cost record with great sales
- By providing extra ordinary training and sales tricks to staff bought restaurant rank from 72 to 61 on trip advisor in 7months
- Increment in salary three times in 9months for great work from Director of the business
Assistant Restaurant Manager
Madam Woo
Queenstown
04.2018 - 05.2019
- Company Overview: Own and operated by Michelin star chef Josh Emett
- Resolved problems or concerns to satisfaction of involved parties
- Ensured that all customer orders were fulfilled accurately and efficiently
- Provided leadership and direction to restaurant employees
- Maintained accurate records of sales transactions and other financial information
- Maintained entire look of restaurant, keeping it clean and inviting at all times
- Own and operated by Michelin star chef Josh Emett
- People’s favourite Bar Man and Host been mentioned on Social Media comments (Trip-advisor, Facebook) at Madam Woo 7 Times in 3month
- Consistently exceed daily sales target by 15-20%
- Decrease Bar Cost from 35% to 23% and it goes upto 18% depends on sale
Duty Manager
Rata Restaurant
Queenstown
01.2017 - 03.2018
- Company Overview: Own and operated by Michelin star chef Josh Emett
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures
- Took care of customer problem escalated by other staff members
- Provided training sessions for new staff members on company policies and procedures
- Delegated work to staff, setting priorities and goals
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times
- Own and operated by Michelin star chef Josh Emett
- Best Sales Man for 4 Months and Awarded 300 credit to spend on Food and Drinks with GO To Collection LTD
Café Manager
Revive Bistro
Lynmore, Rotorua
01.2016 - 12.2016
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area
- Cleaned tables and chairs to prepare dining area for next customers
- Checked back with customers during meals to ensure satisfaction with food and service
- Calculated accurate bill amounts and processed cash and credit card payments
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Trained new employee
- Within the first month I received a Raise in Salary for my reductions in food and labour costs
- Youngest full-time Manager in the company
- 5 times Employ of the month in a row
Waitstaff and Duty Manager
Indian Star Restaurant
Rotorua
03.2015 - 12.2015
- Company Overview: Multi Hospitality Award Winning Restaurant from Past 15 Years
- Analyzed business performance data and forecasted business results for upper management
- Collaborated with upper management to improve productivity of operations
- Maintained accurate records of staff attendance, sales figures and stock levels
- Created positive work environment for employees and delivered exceptional customer service
- Operated equipment and machinery according to safety guidelines
- Multi Hospitality Award Winning Restaurant from Past 15 Years
- 7 Times Employ of the month
- Multiple times name mentioned on Trip advisor for great service
- Director got me my Manager License and trained me to work as Manager in busy Restaurant after 1 year of my service
Education
Diploma - Hospitality and Tourism
Toi Ohomai Institute of Technology
New Zealand01.2026
Skills
- Bar management
- Restaurant management
- Sales forecasting
- Inventory control
- Supply ordering
- Budget management
- Training and mentoring
- Customer relations
References
Available on request.
Overall Achievements
- Certificate of Excellence Service from Te Puia Tourism Spot.
- Employer of the month many times due to exceptional customer reviews.
- Personally worked with couple of NZ michelin star chefs such as Josh Emett, Asher Boote and Max Grody.
- Won Rewards and Awards from Man O' War and Pask Vineyard.
Certification
- General Manager's Certificate
Timeline
Bar Manager
Dockside Restaurant & Bar
07.2021 - Current
Restaurant Manager
Hill Side Restaurant
09.2020 - 07.2021
Restaurant Manager
Dockside Restaurant & Bar
06.2019 - 08.2020
Assistant Restaurant Manager
Madam Woo
04.2018 - 05.2019
Duty Manager
Rata Restaurant
01.2017 - 03.2018
Café Manager
Revive Bistro
01.2016 - 12.2016
Waitstaff and Duty Manager
Indian Star Restaurant
03.2015 - 12.2015
Diploma - Hospitality and Tourism
Toi Ohomai Institute of Technology
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