Madhawa Peiris
Auckland,AUK
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Standard Chartered bank
Head Office, Colombo
08.2005 - 01.2024
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with management on developing strategic plans for achieving business goals.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Analyzed business performance data and forecasted business results for upper management.
Internship Student
The Finance company
07.2004 - 06.2005
- Worked with teams to support goals and build experience.
- Organized data into spreadsheets and databases for easy access by other departments.
- Developed and implemented communications strategies for various projects.
- Researched industry trends and best practices related to specific projects.
Education
MBA - Business Administration
university of west london
05-2018
Skills
- Sales Monitoring
- Project Management
- Strategic Planning
- Contract Management
- Team Motivation
- Microsoft Office Expertise
- Marketing Knowledge
- Compliance Understanding
- Customer Relations
- Customer Relationship Management (CRM)
- Money Handling
- Financial Management
Accomplishments
- earned the leader ship role in processing team for excellent team work skill and team building ability
- awarded the best sales and operational team in 2013
- awarded 2 months outbound training in chennai for interantional standard of processing
Affiliations
- evaluated customer requirements and assessed best options for their banking requirements – focused on providing the high level of customer service
Timeline
Assistant Manager
Standard Chartered bank
08.2005 - 01.2024
Internship Student
The Finance company
07.2004 - 06.2005
MBA - Business Administration
university of west london
Similar Profiles
VIJAY SAWLANIVIJAY SAWLANI
Senior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor BankSenior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor Bank
Samarth ShenoySamarth Shenoy
Vice President at Standard Chartered BankVice President at Standard Chartered Bank
Sophia O SwaiSophia O Swai
Branch Sales and Service Executive at Standard Chartered BankBranch Sales and Service Executive at Standard Chartered Bank