Madi Wallace
Queenstown
Summary
Transitioning from hospitality environment with well-developed skills in customer service and team collaboration. Demonstrates adaptability and focus on creating positive experiences. Seeking to bring these transferable skills to new and challenging field.
Currently studying real estate hoping to start in the industry to eventually become a successful real estate agent.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Considered a warm bubbly girl and love to put a smile on peoples face and treating everyone fairly.
Overview
3
3
years of professional experience
Work History
Lounge Assistant
Compass Group Management
10.2022 - Current
- Contributed to overall lounge success by consistently demonstrating a positive attitude, strong work ethic, and exemplary customer service skills.
- Collaborated with team members to ensure seamless service delivery and high levels of guest satisfaction.
- Addressed guest concerns and resolved issues promptly, maintaining professionalism at all times.
- Maintained a clean and welcoming lounge environment for optimal guest comfort and enjoyment.
- Developed strong rapport with guests through friendly conversation, fostering repeat business and positive reviews.
- Completed daily side work and opening and closing duties without fail.
Education
Wakatipu High School
Queenstown Skills
- Teamwork and collaboration
- Customer service
- Time management
- Warm and friendly
- Personable and friendly
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Staff training
Timeline
Lounge Assistant
Compass Group Management
10.2022 - Current
Wakatipu High School
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