MADISON CHILVER
Auckland,AUK
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. I have plenty of Experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Retail Supervisor
Shosha
Auckland, Auckland
11.2021 - Current
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Ensured compliance with all safety regulations, policies and procedures.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Supervised work of cashiers, training new team members and monitoring performance.
RETAIL SALES ASSISTANT
Resene Colourshop Wairau
07.2019 - 10.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Completed orders and organized product deliveries to meet customer timetables
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Maintained records related to sales, returns and inventory availability
- Input credit and debit card payments in POS system to complete purchases
- Informed customers of current store promotions to encourage additional sales purchases
- Opened and closed store independently and prepared nightly bank drop for manager
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Greeted customers and helped with product questions, selections and purchases
- Issued receipts and processed refunds, credits or exchanges.
DELI ASSISTANT
Countdown Sunnynook
09.2017 - 07.2018
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Made food according to standard recipes with requested changes for customer satisfaction
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
NZQA level 1 -
WESTLAKE GIRLS HIGH SCHOOL
Skills
- Point of sale operation
- Stocking and replenishing
- Store opening and closing
- Sales expertise
- Cash Handling
- Customer Service
- Opening and closing procedures
- Punctuality
- Store maintenance
- Processing payments
Accomplishments
Samala Robinson Academy, 07/2019 - 12/2019, Certificate in fashion make up
References
Brenda Ngatai - Colour specialist (North Shore Rep), 027 838 8890
Timeline
Retail Supervisor
Shosha
11.2021 - Current
RETAIL SALES ASSISTANT
Resene Colourshop Wairau
07.2019 - 10.2021
DELI ASSISTANT
Countdown Sunnynook
09.2017 - 07.2018
NZQA level 1 -
WESTLAKE GIRLS HIGH SCHOOL
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