Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Madison Clapp

Wellington,WGN

Summary

10 years of working customer service roles i am passionate, proactive and goal-oriented with excellent time management, organization and problem-solving skills. Known for reliability and adaptability, open to learning and applying new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Club Manager

City Fitness Gym
08.2023 - Current
  • Completed weekly rostering and paying staff accordingly
  • Increased staff performance and engagement via motivational, friendly leadership.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Build relationships with members and staff to bring a happy environment
  • Maintain the gym cleanliness
  • Dealing with member enquires and complaints




Service Advisor

Eagers Automotive
05.2022 - 08.2023
  • Educated customers on proper vehicle maintenance
  • kept up to date with booking systems and logging jobs with the companies
  • inbound and outbound calling to consistently keep customers up to date on their services
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Receptionist

City Fitness Gym
08.2020 - 05.2022
  • Greeted customers professionally and provided friendly service
  • Membership sign ups and tours
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception and the gym as a whole clean and neat to give visitors positive first impression.

Photolab Manager

Harvey Norman Computers
06.2015 - 03.2020
  • worked with fujifilm printer systems and learnt how to maintain the quality of printing
  • regularly made signage for promotions and displays
  • Consistently gave high quality service and products
  • Assessed client needs, offering personalized solutions to their job requests
  • Developed strong relationships with day to day clients to maintain regular business

Education

Certificate - Photography

Raumati Photo School
Kapiti, NZ
06-2016

Skills

  • Staff training
  • Membership growth
  • Team motivation
  • Team building
  • Attention to detail
  • Time management
  • Relationship building
  • Conflict resolution

Accomplishments

    Certificate in outstanding customer service

    Fujifilm photographic technician level 1&2

    Certificate in practical and advanced photography

Timeline

Club Manager

City Fitness Gym
08.2023 - Current

Service Advisor

Eagers Automotive
05.2022 - 08.2023

Receptionist

City Fitness Gym
08.2020 - 05.2022

Photolab Manager

Harvey Norman Computers
06.2015 - 03.2020

Certificate - Photography

Raumati Photo School

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Madison Clapp