Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Fletcher

Palmerston North,MWT

Summary

Dynamic Crew Trainer with a proven track record at McDonald's, specializing in elevating customer service and ensuring food safety. Excelled in mentoring employees, enhancing team leadership, and mastering POS systems. Achieved significant improvements in crew performance and service efficiency through active listening and targeted feedback.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
Whanganui, MWT
12.2022 - 11.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

Ncea Lvl 3 -

Whanganui Girls College
Whanganui, MWT
12.2023

New Zealand Certificate In Cookery Level 3 - Cookery

Ucol Whanganui
Whanganui, MWT
10.2023

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Active listening
  • Safe food handling
  • Food safety understanding
  • Food safety
  • Sanitation and cleaning
  • POS systems
  • Product knowledge
  • Processing payments

Certification

Food safely 167 and 168

Timeline

Crew Trainer

McDonald's
12.2022 - 11.2024

Ncea Lvl 3 -

Whanganui Girls College

New Zealand Certificate In Cookery Level 3 - Cookery

Ucol Whanganui
Madison Fletcher