Madison Mather
Dunedin,OTA
Summary
Dynamic professional with a proven track record in customer assistance and sales goal achievement. Excelled in teamwork and collaboration, enhancing customer satisfaction and loyalty. Skilled in department resets and backroom organization, consistently driving positive outcomes and professional excellence. Achieved significant improvements in customer service ratings through strategic initiatives.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Clothes Mentor
, Avondale, Arizona
08.2016 - 12.2025
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed returned merchandise according to company policies.
- Demonstrated knowledge of store products and services.
- Initiated friendly conversation with customers to determine level of assistance required.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cleaner
OCS
Dunedin, Dunedin
05.2023 - 01.2024
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Washed windows both inside and outside of the facility.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Emptied wastebaskets and replaced liners.
- Completed routine maintenance checks, notifying management of needed repairs.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Collected trash from floors within hallways, bathrooms and work areas.
Customer Services Rep
Farmlands Cooperative
, Dunedin
05.2018 - 04.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Team Leader
HomeCarePulse
, Rexburg, Idaho
11.2015 - 12.2017
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Applied Science - Political Science
Brigham Young University - Idaho
Rexburg, Idaho05-2017
High School Diploma -
Shadow Ridge High School
Surprise, Arizona05-2013
Skills
- Department reset
- Teamwork and collaboration
- Customer assistance
- Sales goal achievement
- Positive and professional
- Backroom organization
Timeline
Cleaner
OCS
05.2023 - 01.2024
Customer Services Rep
Farmlands Cooperative
05.2018 - 04.2019
Retail Sales Associate
Clothes Mentor
08.2016 - 12.2025
Team Leader
HomeCarePulse
11.2015 - 12.2017
Associate of Applied Science - Political Science
Brigham Young University - Idaho
High School Diploma -
Shadow Ridge High School
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