Madison Smith
Warkworth
Summary
Proven to enhance client satisfaction at AIBSL through high-quality cleaning services and efficient team training, demonstrating exceptional time management and communication skills. Successfully streamlined cleaning processes, significantly reducing customer complaints and improving facility standards. Eager to apply organizational and interpersonal abilities to achieve outstanding results.
Overview
11
11
years of professional experience
Work History
Commercial Cleaner
AIBSL
12.2022 - Current
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
Cleaner
Walton Park Motel
01.2015 - 10.2015
- Used time management and efficient cleaning methods to meet deadlines.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked alongside other cleaners to complete bigger jobs
Waitress
Morris And James
08.2013 - 07.2014
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Education
Career Academy
No Degree -
Mahurangi College
Warkworth, Auckland01.2014
Skills
- Reliable
- Highly organised
- Friendly
- Effective communicator
- Eager to learn
- Respectful
- Time management
- Excellent problem solving skills
Hobbies
- Photography
- D.I.Y
- Fitness
Additional Information
I was a stay at home parent from 2015 to 2020.
I used this time to improve my photography skills & editing, which helped me take photos of products for small business's to help promote their brands.
Timeline
Commercial Cleaner
AIBSL
12.2022 - Current
Cleaner
Walton Park Motel
01.2015 - 10.2015
Waitress
Morris And James
08.2013 - 07.2014
Career Academy
No Degree -
Mahurangi College
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