MADONNA SHIELA SANTOS
Hamilton East
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Gaming Attendant
Sky City Casino & Hotel
11.2023 - Current
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
- Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
- Improved overall guest satisfaction by offering personalized assistance during their visits to the gaming floor.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Delivered informative and friendly customer service to assist new players in understanding game rules.
- Maintained accurate records of transactions and player activities to ensure compliance with legal requirements.
- Built and established positive relationships with patrons, team members and supervisors.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Technical Sales
MANXON Industrial Corporation
08.2022 - 09.2023
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
- Collaborated with customers and asked questions to assess needs and budgets.
- Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
- Negotiated favorable contract terms with suppliers, reducing costs without compromising quality or delivery timelines.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Worked closely with support teams to coordinate timely deliveries of products while minimizing backorders or delays.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Researched potential clients and markets to prepare for appointments.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Assistant Purchaser and Finance Assistant
REDL Industrial Corporation
01.2023 - 07.2023
- Processed requisitions and purchase orders for supplies and equipment.
- Improved communication channels between departments by implementing effective reporting systems for purchasing activities.
- Maintained accurate purchasing records, ensuring timely delivery of products and services.
- Negotiated with vendors to determine optimal solutions in terms of price, quality and service.
- Checked purchase requisitions for conformance to company policy and proper approvals.
- Streamlined vendor selection process by creating standardized evaluation criteria based on price, quality, reliability, and other factors pertinent to organizational objectives.
- Expedited deliveries when necessary, resolving discrepancies between ordered items and received goods efficiently.
- Assisted in the successful negotiation of contracts, securing favorable terms for the organization.
- Monitored market trends and analyzed data to identify potential savings opportunities in sourcing strategies.
- Assisted in preparing detailed purchase orders, verifying accuracy before submission for approval.
- Developed strong relationships with suppliers, resulting in improved service levels and reduced lead times.
- Managed and maintained purchase orders and invoices.
- Maintained complete documentation and records of all purchasing activities.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Collaborated with sales team to identify and fulfill customer needs.
- Researched and identified new suppliers and vendors.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Established relationships with vendors to secure competitive pricing and discounts.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Pitched in to assist with special projects and additional tasks.
- Optimized cash flow management by closely monitoring incoming and outgoing funds.
- Assisted in preparation of monthly financial reports, ensuring accuracy and timeliness for management review.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Sales Representative
REDL Industrial Corporation
01.2009 - 01.2022
- Services existing accounts, obtain orders, and establishes new accounts by planning and organizing daily work schedule to call on existing and potential sales outlets and other trade factors
- Adjust content of sales presentation by studying the type of sales outlet
- Focuses sales efforts by studying existing and potential volume of projects
- Submit orders by referring to pricelist and product literature
- Keeps management informed by submitting activity and results report, such as daily call reports, weekly areas, weekly work plans and monthly, and annual sales projection
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendation to management
- Provides historical records by maintaining records on area and customer sales
- Contributes to team effort by accomplishing related result as needed
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Attended monthly sales meetings and quarterly sales trainings.
Retail Sales Assistant
SM Malls
02.2004 - 12.2008
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by providing exceptional customer service and product knowledge.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Greeted customers and provided outstanding customer service.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Accounts Administration And Payroll Pathway
The Career Academy
Auckland, NZ06-2026
Tertiary - Bachelor of Science in Custom Administration
Philippine Maritime Institute
Sta Cruz, Manila Philippines01.2005
Secondary -
Raja Soliman High School
01.2003
Primary -
Isabelo Elementary school
01.1999
Skills
- Customer Relations
- Experienced with Microsoft Office Suite
- Presentation Development
- Achieving Sales Targets
- Client Acquisition Skills
- Sales Closing Expertise
- Effective Negotiations
- Confident Decision-Making
- Detailed Product Understanding
- Customer Relationship Management
- Passion for Sales
- Effective Time Management
- Strong work ethic
- Patience and empathy
- Teamwork and collaboration
- Equipment Preventive Maintenance
- Effective Team Collaboration
- Effective Issue Resolution
- Attention to Detail
- Effective Multitasking
Region
Catholic
Personal Information
- Place of Birth: Calapan
- Place of Birth: Mindoro
- Date of Birth: 11/13/87
- Nationality: Filipino
- Marital Status: Married
Timeline
Gaming Attendant
Sky City Casino & Hotel
11.2023 - Current
Assistant Purchaser and Finance Assistant
REDL Industrial Corporation
01.2023 - 07.2023
Technical Sales
MANXON Industrial Corporation
08.2022 - 09.2023
Sales Representative
REDL Industrial Corporation
01.2009 - 01.2022
Retail Sales Assistant
SM Malls
02.2004 - 12.2008
Secondary -
Raja Soliman High School
Primary -
Isabelo Elementary school
Accounts Administration And Payroll Pathway
The Career Academy
Tertiary - Bachelor of Science in Custom Administration
Philippine Maritime Institute
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