MADUSHI PERERA
Havelock North,HKB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Travel Consultant
House Of Travel
06.2023 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travellers.
- Handled sensitive information with professionalism and discretion.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Travel Executive
2nd Chance Travels (PVT) Ltd
09.2019 - 12.2022
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Collected, handled and documented payments for travel services and associated feels.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Worked with Galileo software for reservations.
Assistant Teacher
ST. John Paul II Cambridge College
01.2019 - 07.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Evaluated the children's performance and progresses.
Airport Service Agent
Sri Lankan Airlines
08.2014 - 11.2014
- Operated PA system to make announcements regarding flight activity.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system (Amadeus) to create airline tickets and boarding passes.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Education
Diploma in Travel, Tourism& Hospitality Management -
ESOFT Metro Campus
Negombo, Sri Lanka10.2018
Airport Passenger Handling Foundation Course -
International Aviation Academy (IAA)
Katunayake, Sri Lanka11.2014
Skills
- High standard customer service
- Interpersonal Communications
- Team Work
- Time Management
- Exceptional Multi-tasking
- Effective communication
- Problem solving ability
- Decision-Making
- Flexible and Adaptable
Referees
Jenny Nilsson
Owner
jenny@hot.co.nz
0276644438
Duminda Lowe
Managing Director
2nd Chance Travel (Pvt) Ltd.
Dumindalowe@2ndchancetravel.com
Timeline
Travel Consultant
House Of Travel
06.2023 - Current
Travel Executive
2nd Chance Travels (PVT) Ltd
09.2019 - 12.2022
Assistant Teacher
ST. John Paul II Cambridge College
01.2019 - 07.2019
Airport Service Agent
Sri Lankan Airlines
08.2014 - 11.2014
Diploma in Travel, Tourism& Hospitality Management -
ESOFT Metro Campus
Airport Passenger Handling Foundation Course -
International Aviation Academy (IAA)
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