Maeanne Jane Mcgaughey
Auckland ,Howick
Summary
Proven customer service expert from Vodafone Nz, adept in cash handling and CRM, significantly increased customer loyalty through empathetic resolution of complaints. Skilled in maintaining professionalism under pressure, demonstrating reliability and exceptional customer focus. Achieved commendable customer satisfaction rates, leveraging patience and up-selling techniques.
Overview
17
17
years of professional experience
Work History
Customer Service Cashier
Vodafone Nz
03.2021 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Representative
Countdown
03.2010 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
SUBWAY®Restaurants
03.2007 - 03.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Level 1-5 - Customer Service
Tangaroa College
Auckland, AUK07.2012
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Product knowledge
- Customer focus
- Cash handling expertise
- Customer inquiries
- Refund handling
- Merchandise restocking
- Up-selling techniques
- Customer relationship management (CRM)
Timeline
Customer Service Cashier
Vodafone Nz
03.2021 - 03.2024
Customer Service Representative
Countdown
03.2010 - 03.2019
Customer Service Representative
SUBWAY®Restaurants
03.2007 - 03.2011
Level 1-5 - Customer Service
Tangaroa College
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