Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Resolution Coordinator
Ec Credit Control
Napier, Hawkes Bay
04.2022 - Current
Contacted delinquent customers via telephone and mail to negotiate payment arrangements.
Created detailed reports regarding collection activity, customer account balances, and other related data.
Assisted clients with questions or concerns about their accounts in a professional manner.
Maintained accurate records of all collections activities and progress.
Retail Assistant
Briscoes
Napier, Hawkes Bay
08.2021 - 04.2022
Greeted customers upon entry to the store and provided a positive shopping experience.
Processed payments using cash register, credit card machine and POS system.
Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
Assisted customers with product selection, answered queries and provided advice.
Shift Manager
McDonalds
Napier, Hawkes Bay
10.2016 - 06.2021
Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Skills
Team Collaboration
Reliability
Problem-Solving
Attention to Detail
Task Prioritization
Effective Communication
REFERENCES
Belinda Shane- 027 428 5228 - Team Leader at EC Credit Control
Gerogia Baker-022 428 4245 - Shift Manager at McDonalds