Results-driven professional specialising in customer relationship management and communication. Demonstrated success in improving client satisfaction and internal procedure.
• Process customer purchases by efficiently operating point-of-sale system.
• Maintain store appearance through shelf stocking and display organisation.
• Provided prompt and precise communication and updates to clients regarding account balances.
• Managed and organised multiple client accounts
• Prepared reports and documentation to support internal processes.
• Directed incoming communications to appropriate staff for timely resolution.
• Maintained filing systems to facilitate quick information retrieval.
• Provided comprehensive administrative support, including typing letters, preparing mailings and document management.
• Enhanced inventory management by ordering supplies and organising product displays.
• Built strong client relationships through exceptional customer service.
• Successfully ran online marketing and promotional schemes via Facebook and Instagram
Customer relationship management
Time management
Customer service
Report preparation
Excellent internal and external communication
Fast learner
Technologically adept