At Pacific Homecare Services, I enhanced client independence and well-being through empathetic communication (soft skill) and innovative problem-solving (hard skill). Achievements include fostering empowerment, improving family dynamics, and ensuring safety through crisis intervention, underpinned by continuous professional development in behavioral support and disability awareness.
Overview
6
6
years of professional experience
Work History
Community Support Worker
Pacific Homecare Services
Papatoetoe, AUK
05.2017 - 10.2023
Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
Established trust-based relationships with clients through empathetic communication and active listening skills.
Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
Education
Graduate Certificate - Health And Well-being Level 4
Ignite College
Manukau
11.2022
Graduate Certificate - Health And Well-being Level 3
Careerforce
Manukau, AUK
05.2021
Skills
Behavioral support
Disability Awareness
Transportation Assistance
Individualized support
Ability to work as a team
Communication
Languages
Samoan
Native or Bilingual
English
Professional Working
Timeline
Community Support Worker
Pacific Homecare Services
05.2017 - 10.2023
Graduate Certificate - Health And Well-being Level 4
Ignite College
Graduate Certificate - Health And Well-being Level 3