Summary
Overview
Work History
Education
Skills
Relocation
References
Timeline
Generic

Maggie Liddle

Te Aroha,Waikato

Summary

I have over 25 years experience in the customer service industry. I helped secure the 2023 customer satisfaction award from Mitsubishi New Zealand for our dealership. I possess a wealth of experience and knowledge within administrative and customer service roles. I strive to improve processes and develop better customer engagement at all times. Detail-oriented, responsive and adaptable to changing conditions. I would be an asset to any business environment.

Overview

20
20
years of professional experience

Work History

Service Advisor

Piako Mitsubishi
Te Aroha
01.2019 - Current
  • Booking clients vehicles for serving and advising on service details and pricing
  • Building relationships with new and existing clients
  • Updating client account and vehicle details
  • Producing reports on missed opportunities, to then follow up with clients to create bookings
  • Collating service reminder reports for two branches
  • Updating vehicle stock for our dealership
  • Ensuring Pre Delivery forms are collated for each new vehicle that arrives at our dealership
  • Ordering documents for Warrant of Fitness inspections
  • Updating information for Waka Kotahi/ NZTA
  • Direction of service technicians on their daily duties
  • Producing client invoices for work carried out on vehicles
  • Daily banking and recording of supplier invoices
  • Advise parts manager on parts required for service repairs.

Customer Service/Warehouse assistant

Optix NZ
Te Aroha
02.2006 - 12.2018
  • Processing customer orders ready for dispatch
  • Taking customer orders over the telephone
  • Building relationships with new and exciting customers
  • Contacting customers with advice and new product information
  • Attending gift and toy fairs on a regular basis to showcase company products
  • Organisation of product warehouse
  • Stock rotation and inwards goods processing
  • Packing customer orders and freight logistics.

Call Centre Agent

Te Waananga O Aotearoa
Hamilton
03.2004 - 07.2005
  • Team member for all incoming calls to the national call centre
  • Time management
  • Meeting service KPIs with new and existing clients/students
  • Updating client/student details
  • Advising on availability of courses for new and existing clients/students
  • Fielding complaint calls
  • Completed Kiwi Host customer services certification.

Education

Level 4 -

Hamilton Girls' High School
Hamilton
12.1988

Skills

  • Data entry
  • Repairs Scheduling
  • Service Estimates
  • Customer Service
  • Computer Skills
  • Strong Work Ethic
  • Warranty Claims Process Management
  • Excellent Communication
  • Attention to Detail
  • Process Improvements
  • Call Center Operations
  • Service Scheduling
  • Multitasking and Organisation
  • Records Management
  • Listening Skills
  • Reporting and documentation
  • Invoice Processing
  • Office Administration
  • Filing
  • Database Administration
  • Inventory supplies
  • Phone call answering

Relocation

My husband and I are currently in the process of relocating to the Newcastle/Hunter region of NSW. We have strong family connections in the area and are really excited about making Australia our home.

References

References available upon request.

Timeline

Service Advisor

Piako Mitsubishi
01.2019 - Current

Customer Service/Warehouse assistant

Optix NZ
02.2006 - 12.2018

Call Centre Agent

Te Waananga O Aotearoa
03.2004 - 07.2005

Level 4 -

Hamilton Girls' High School

Similar Profiles

CREATE PROFILE
Maggie Liddle