Maggie Shuttlesworth
Waipukurau,HKB
Summary
Dynamic and results-oriented professional with extensive experience in operational efficiency and customer service excellence, notably at Nightrave Greyhounds Ltd Limited. Demonstrated ability to enhance team performance and customer satisfaction through innovative solutions and a strong service mindset. Skilled in fostering positive work environments with a proven track record in handling high-pressure situations calmly and effectively.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Nightrave Greyhounds Ltd Limited
05.2024 - Current
- Worked Closely alongside the owner in order to ensure smooth and efficient day-to-day operations.
- Improved operational efficiency by adopting new technology for inventory management.
- Provided excellent customer service to cultivate a positive experience among customers.
- Developed strong working relationships with staff, fostering a positive work environment.
- Frequently handled emergency situations with corresponding urgency and calm, including those outside typical work hours.
- Developed dog training and handling experience, and helped teach such skills to junior staff.
- Provided dog grooming such as bathing and nail care
- Frequently oversaw vet communications.
- Oversaw and participated in daily kennels activities such as preparing food, handling dogs, cleaning and preparing kennels, and the intake and discharge of animals.
- Promoted greyhound adoptions through social events.
- Handled sheep daily via feeding, conducted visual health checks.
- Highly involved in the care of pregnant sheep and newborn lambs, assisted delivery.
- Cared for lambs via bottle feeding, tailing, castrating, and assisting in lifesaving medical care.
- Assisted shearer as well as the process of drenching, vaccinating, and treated ailments such as foot rot.
- Performed maintenance such as spraying weeds, mending fences, fertilization, branch cutting, and other various such tasks.
Customer Service Representative
Continental Bakery
12.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Hostess
John King Bar And Grill
05.2020 - 08.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Checked and restocked server areas and organized and got change for front counter.
Office/Research Assistant
Perry Shuttlesworth Law
04.2019 - 08.2019
- Aided in organization through use of the shredder and filing
- Read through thousands of pages of medical documents to pick out and organize relevant information
- Summarized thousands of pages of depositions
Education
Bachelor of Arts - Anthropology
Auburn University
Auburn, AL12.2023
High School Diploma -
Indian Springs School
Pelham, AL05.2019
Skills
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Solution Oriented
- Strong Interpersonal Skills
Hobbies
I enjoy reading, hiking, working with animals (sheep and dogs), practicing jujitsu, watching movies, traveling, and trying new things such as black water rafting.
Languages
Mandarin
Limited Working
Timeline
Assistant Manager
Nightrave Greyhounds Ltd Limited
05.2024 - Current
Customer Service Representative
Continental Bakery
12.2021 - 01.2022
Hostess
John King Bar And Grill
05.2020 - 08.2020
Office/Research Assistant
Perry Shuttlesworth Law
04.2019 - 08.2019
Bachelor of Arts - Anthropology
Auburn University
High School Diploma -
Indian Springs School
Similar Profiles
Leon JayawardhanaLeon Jayawardhana
Executive Chef at Greyhounds Entertainment Sandown Greyhounds RacingExecutive Chef at Greyhounds Entertainment Sandown Greyhounds Racing
Emily JewkesEmily Jewkes
Wait Staff/Bartender at Sale GreyhoundsWait Staff/Bartender at Sale Greyhounds
Kosala Hasalanka Palliyawattage DonKosala Hasalanka Palliyawattage Don
Chef at Greyhounds EntertainmentChef at Greyhounds Entertainment