Magnus Lumley
Albany,Auckland
Summary
A hard-working individual with high values for success and helping a company achieve its goals and visions. Always willing to learn and improve and add value to an organization and to succeed at being the best I can be at all times and a supportive team player, that enjoys working as part of a team.
Overview
20
20
years of professional experience
Work History
Warehouse/Sales Support Coordinator
Promed Technologies Ltd
06.2022 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Collaborated with sales teams to create and execute promotional campaigns.
- Documented customer complaints and completed corrective action requests.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Developed and maintained relationships with key accounts and existing customers.
- Cultivated and maintained strong relationships with customers to ensurepositive customer experience.
Warehouse Assistant
Fantech Limited
06.2020 - 03.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with safety standards.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Collaborating with other departments to optimize warehouse operations and keep production high.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
Warehouse Assistant
Vortex Distributors
03.2004 - 12.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with safety standards.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
Groundsman Assistant
Spring Creek Holiday Park, Blenheim
12.2003 - 06.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Enhanced visibility and improved tree and bush shape through intentional pruning.
- Cultivated soil and added fertilizer, compost, and amendments.
- Rearranged planting beds and flower gardens seasonally.
Warehouse Assistant
Glasscorp Limited
08.2018 - 11.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with safety standards.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Collaborating with other departments to optimize warehouse operations and keep production high.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Handled day-to-day shipping and receiving overseeing more than 102 packages per day.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
Sales Consultant
Digital Mobile t/a Vodafone
11.2017 - 08.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest Product and service innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Customer Service Representative
Air Liquide NZ
06.2016 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Gourmet Chef & Kitchen Hand
Mcdonald’s Ti Rakau Drive
09.2015 - 06.2016
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Evaluated food products to verify freshness and quality.
- Utilized culinary techniques to create visually appealing dishes.
Tank Technician
RPT Bolted, Tanks Connected Ltd
01.2015 - 06.2015
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Mentored junior technicians in maintenance, tank installations and reporting duties.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing tank installations.
- Followed established procedures for inspection of tank installations and maintenance.
- Worked with diverse types of weather and ground conditions.
- Diagnosed and repaired problems with tank installations using power tools.
Team Leader
Vodacom Century City
08.2013 - 01.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in monthly and quarterly plans to inform employees of expectations and deliverables.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching/support and assistance to address inefficiencies.
- Promoted high standards through personal example to help each member understand expected behaviour and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
Sales Consultant
Vodacom Century City
02.2013 - 08.2013
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest product and service innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Production and Manufacturing Labourer
Masekhane Premix Productions
08.2011 - 02.2013
- Worked with raw materials to develop complete and commercially viable products.
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Incorporated automated systems to produce goods of good quality and consistently speed up processes.
- Produced items in bulk and removed assembling complexities by using automated systems.
- Verified that all general manufacturing processes met high quality standards.
- Coordinated transportation and delivery of merchandise.
Education
Diploma - Business Management & Entrepreneurship
Alison Online
09.2015
High School Diploma -
Centurion High School
Pretoria, RSA12.2009
Skills
- Composite Materials
- Production Operations
- Raw Material Loading
- Package Shipment
- Supply Restocking
- Operate Machinery
- Product Assembly
- Safety Compliance
- Shipment Procedures
- Measuring Tools
- Rubber Mallets
- Hazardous Materials
- Shipment Preparation
- Identifying Flaws
- Soil Preparation
- Manufacturing and Production
- Process Improvement
- Equipment Repair
- Providing Feedback
- Customer Needs Assessments
- Organize Supplies
- Assembly Instructions
Hobbies
My Hobbies are the following:
-Gaming
-Cleaning
-Reading
-Writing
-Researching
-Following Sports (Rugby Union, Rugby League, Football, MMA, Boxing, Cricket, Professional Armwrestling, Basketball, and Motorsports)
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
German
Elementary
Timeline
Warehouse/Sales Support Coordinator
Promed Technologies Ltd
06.2022 - Current
Warehouse Assistant
Fantech Limited
06.2020 - 03.2022
Warehouse Assistant
Glasscorp Limited
08.2018 - 11.2020
Sales Consultant
Digital Mobile t/a Vodafone
11.2017 - 08.2018
Customer Service Representative
Air Liquide NZ
06.2016 - 11.2017
Gourmet Chef & Kitchen Hand
Mcdonald’s Ti Rakau Drive
09.2015 - 06.2016
Tank Technician
RPT Bolted, Tanks Connected Ltd
01.2015 - 06.2015
Team Leader
Vodacom Century City
08.2013 - 01.2015
Sales Consultant
Vodacom Century City
02.2013 - 08.2013
Production and Manufacturing Labourer
Masekhane Premix Productions
08.2011 - 02.2013
Warehouse Assistant
Vortex Distributors
03.2004 - 12.2021
Groundsman Assistant
Spring Creek Holiday Park, Blenheim
12.2003 - 06.2021
Diploma - Business Management & Entrepreneurship
Alison Online
High School Diploma -
Centurion High School
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