Mahak Sharma
Hamilton,WKO
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
IIFL Finance Ltd
03.2024 - 03.2025
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Gold Appraiser
IIFL Finance Ltd
02.2023 - 03.2024
- Provided comprehensive reporting on each appraisal, clearly communicating results to clients in an easily understood format.
- Mentored junior appraisers on proper procedures and methods, ensuring consistency within the organization''s standards of excellence.
- Educated clients on the factors affecting gold value, increasing their understanding and trust in the appraisal process.
- Conducted regular inventory audits to maintain control over valuable assets and prevent theft or loss.
- Negotiated favorable pricing agreements with suppliers for testing equipment and supplies, reducing company overhead costs without sacrificing quality.
Customer Service Executive
Muthoot Fincorp
11.2019 - 02.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and cancelled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Job Consultant
Ayush Management
06.2018 - 07.2019
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Maintained database systems to track and analyze operational data.
Education
Masters of Business Administration -
Meerut University
01.2021
Bachelors - Computer Applications
Kurukshetra University
01.2018
Skills
- Hard working individual with a can do attitude
- Good interpersonal skills
- Good communications skill
- Sincere toward work
- Great work ethics
- Proven record of regular attendance
Timeline
Assistant Branch Manager
IIFL Finance Ltd
03.2024 - 03.2025
Gold Appraiser
IIFL Finance Ltd
02.2023 - 03.2024
Customer Service Executive
Muthoot Fincorp
11.2019 - 02.2023
Job Consultant
Ayush Management
06.2018 - 07.2019
Bachelors - Computer Applications
Kurukshetra University
Masters of Business Administration -
Meerut University
Similar Profiles
KUSHAGRA KHURANAKUSHAGRA KHURANA
Management Trainee- CXO's Office at IIFL Finance LtdManagement Trainee- CXO's Office at IIFL Finance Ltd
Sheetal DumbareSheetal Dumbare
Branch Manager at IIFL Finance LtdBranch Manager at IIFL Finance Ltd
Rahulkumar SahaniRahulkumar Sahani
Team Leader, Sales Operations at IIFL Finance LtdTeam Leader, Sales Operations at IIFL Finance Ltd
Jordan SmithJordan Smith
Cleaner at Personal FriendsCleaner at Personal Friends
Zhenyanar MoosmanZhenyanar Moosman
Funeral Arranger at Papa KaingaFuneral Arranger at Papa Kainga