Mahalia Douglas
Christchurch ,Australia
Summary
Results-oriented Manager with a proven track record of successfully leading teams of 14+ staff in the hospitality industry. Skilled in staff training and development, customer service, and operations management. Strong ability to build relationships and effectively communicate with customers. Proficient in time management and decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Cafe Kirra
Goldcoast, QLD
05.2022 - Current
- Hiring staff
- Training staff
- Ordering of all stock for the front and back of house
- Cooking in the kitchen
- Delegating a team of 14+ staff
- Experienced coffee training
- Open and close
- Stock rotation
Assistant Manager
Coffee club Coolangatta
Goldcoast, QLD
03.2016 - 05.2022
- Open and close cafe
- Stock ordering
- Service of alcohol
- Main barista/latte art
- Training staff
- Dealing with customers/complaints
Barista
Airport Retail Enterprises
Gold Coast Airport, QLD
02.2015 - 03.2016
- Serving of Alcohol
- Barista - Latte Art
- Food preparation
- Making a variety of fresh juice's
- POS and Eftpos experience
- Stock Rotation
Education
High School Diploma -
Mariehau Highschool
Christchurch, South Island09.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
- Staff training and development
- Operations management
- Customer relationship management (CRM)
- Sales techniques
Certification
- Responsible Service of Alcohol
- Travel and Tourism (Level 1)
Personal Information
18/08/1996
Timeline
Manager
Cafe Kirra
05.2022 - Current
Assistant Manager
Coffee club Coolangatta
03.2016 - 05.2022
Barista
Airport Retail Enterprises
02.2015 - 03.2016
High School Diploma -
Mariehau Highschool