Mahalia-Raine Toka
Summary
I attended the high schools Henderson High And Waitakere High School.
I graduated a hospitality course specialising in food, cooking, barista, waitress and food and safety in the year of 2015 and graduated 2016.
I am an honest and hardworking young women who is very responsible and well organised. I try my best at everything i do and complete them to a high standard. I am tolerant of others and i am a sociable person who loves to associate with all types of nationalities. I am determined to face new challenge's with a positive attitude.
Overview
6
6
years of professional experience
Work History
Salesperson
West Liquor New Lynn Central
09.2016 - 06.2018
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Improved customer service and telecommunication skills to build lasting relationships.
- Located merchandise across various stores to address customer needs.
Food Service Worker
Dominos
05.2016 - 08.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Greeted customers and answered inquiries regarding menu items and specials.
Salesperson
Wheel Deals Ltd
01.2012 - 05.2012
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- I was responsible for advertising cars for sale within the car lot or/on trademe + General Administration Duties.
Skills
- Cash Register Operation
- Customer Understanding
- Sales Process
- Facility Safety
- Customer Care
- Safe Equipment Handling
- Display Restocking
- Professional Telephone Etiquette
- Restock Shelves
- Guest Satisfaction
Timeline
Salesperson
West Liquor New Lynn Central
09.2016 - 06.2018
Food Service Worker
Dominos
05.2016 - 08.2016
Salesperson
Wheel Deals Ltd
01.2012 - 05.2012
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