Mahalia Smillie
Hamilton,New Zealand
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
5
5
years of professional experience
Work History
Specialist - Training and Quality
Te Wananga O Aotearoa
09.2023 - Current
- Enhanced employee performance by implementing comprehensive training programs tailored to individual needs.
- Streamlined onboarding process for new hires, reducing time-to-productivity and increasing overall satisfaction.
- Developed a quality assurance system that improved process efficiency and reduced errors in the workplace.
- Conducted regular evaluations of employee performance, identifying areas for improvement and providing constructive feedback.
- Collaborated with department heads to identify skill gaps and develop targeted training initiatives accordingly.
- Provided coaching and mentorship to employees at all levels, fostering a culture of continuous improvement within the organization.
Youth Worker
Te Wananga O Aotearoa
05.2022 - 04.2024
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Led workshops on various topics such as leadership skills, career planning, and healthy relationships, empowering youths to make informed decisions about their futures.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
- Managed daily operations of programs including scheduling, budgeting, and staff supervision while maintaining high-quality service delivery.
- Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
- Provided key emotional support to special needs youth.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Implemented comprehensive assessments to identify areas of improvement and tailor intervention plans accordingly.
Factory Production Worker
Gallaghers Ltd.,
09.2020 - 03.2021
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Helped maintain high levels of employee morale through open communication and fostering a positive work atmosphere.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Performed quality checks on finished products to identify and address discrepancies.
Youth Worker
Tui Ora
08.2019 - 05.2020
- Managed caseloads effectively, prioritizing the needs of each youth based on their specific circumstances.
- Supported youths in achieving personal goals through individualized guidance and mentorship.
- Increased program participation rates by actively promoting available services to eligible youths through various channels.
- Advised parents or guardians on available resources and services to support their child''s growth and development outside of the organization.
- Developed strong relationships with local schools, fostering collaboration on initiatives aimed at improving outcomes for students in need of additional support.
Education
Master of Arts - Counselling
University of Waikato
Hamilton, NZ12.2026
Diploma - Te Aupikitanga - Te Reo Maori (Level 5)
Te Wananga O Aotearoa
New Plymouth03.2021
Bachelor of Arts - Social Sciences
University of Waikato
Hamilton, NZ12.2019
Skills
- Conflict Mediation
- Customer Service
- Client Needs Assessments
- Case Management
- Active Listening
- Collaboration and Teamwork
- Problem-solving abilities
- Self Motivation
Timeline
Specialist - Training and Quality
Te Wananga O Aotearoa
09.2023 - Current
Youth Worker
Te Wananga O Aotearoa
05.2022 - 04.2024
Factory Production Worker
Gallaghers Ltd.,
09.2020 - 03.2021
Youth Worker
Tui Ora
08.2019 - 05.2020
Master of Arts - Counselling
University of Waikato
Diploma - Te Aupikitanga - Te Reo Maori (Level 5)
Te Wananga O Aotearoa
Bachelor of Arts - Social Sciences
University of Waikato
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