MAHAMUDUL HASAN ABHI

• Oversaw daily cinema operations, ensuring smooth functionality and exceptional customer service.
• Programmed and scheduled movie screenings, designing playlists based on audience preferences and feedback.
• Managed staff schedules, optimizing team allocation to meet demand.
• Attracted corporate clients with customized group packages tailored to their needs.
• Built lasting customer relationships by actively listening to feedback and personalizing service experiences.
• Recruited, hired, and trained staff, establishing key roles for the new business.

• Led and motivated employees to maintain high productivity and engagement.
• Consistently completed multiple tasks within set timeframes and deadlines.
• Resolved staff conflicts by actively listening, addressing concerns, and finding balanced solutions.
• Elevated customer satisfaction by swiftly resolving disputes, keeping communication open, and ensuring top-tier service delivery.

• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Increased sales through effective merchandising strategies and targeted promotions.