Mahan Assadi

- leading a highly effective and customer-oriented team in a professional manner
- managing the sales relationship with customers with integrity and goodwill
- meeting quarterly sales targets as set by the General Manager – Operations / Managing Director
- contributing to and providing effective feedback by knowing customer's needs and wants within the
brand

- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

- Created employee schedules to align coverage with forecasted demands.

- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

- Rotated merchandise and displays to feature new products and promotions.

- Responding to customer complaints and providing solutions for customer satisfaction with company guidelines

- Maintained clean sales floor and straightened and faced merchandise.

- Developed strong rapport with customers and created positive impression of business.

- Stocked merchandise, clearly labelling items, and arranging according to size or colour.

- Being service focused to ensure the needs are met of our customers

- Taking charge of the store while the store manager was away, staff needs, communicating with head office for any issues or tasks needed to complete

- Complete exchange, credit note or refund procedures for customers in line with the company policies.

- Being service focused and ensuring needs were met for customers

- Keeping store clean and tidy for customers creating an enjoyable environment

- Handling E.O.D cash and correctly filling out bank details

- Assisting and completing tasks given upon to complete (store tidying, backroom organization)

- Stocking new garments and merchandising the items onto the store floor

- Offered each customer top-notch, personal service to boost sales and customer satisfaction

- Used consultative sales approach to understand customer needs and recommend relevant offerings

-Stocked merchandise, clearly labelling items and arranging according to size and colour