MAHARAJ UDDIN
1 Herekino Street,Westgate,Auckland
Summary
Personal Statement: I am a hard worker, very dedicated & loyal. Now looking for a new and challenging position, one which will make best use of my existing skills and experience.To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Professional
Michael Hill Jewellers
ST Lukes (westfield), Auckland
04.2023 - Current
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
- Increased profitability and enhanced sales delivery for all carriers and products by managing, training and recruiting top talent.
- Supervised full-cycle sales delivery process by recruiting top talent and remaining up-to-date on product and system knowledge, customer service and administration.
- Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
- Wrote documents to propose courses of action for quarterly sales actions.
- Assisted senior leadership with executive decision-making process.
Restaurant Manager
TSS LTD
Te Awamutu, WKO
02.2021 - 03.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Assistant Manager
Café Anatolia , Te Atatu
01.2019 - 01.2021
- Provide the best customer service and resolve customer complaints.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Post Graduate (Diploma) - Level 7( Business)
Cornell Institute of Business And Technology
Auckland 11.2016
Skills
- Work Assignments
- Hiring and Training
- Dining Reservations
- Shift Management
Timeline
Sales Professional
Michael Hill Jewellers
04.2023 - Current
Restaurant Manager
TSS LTD
02.2021 - 03.2023
Assistant Manager
Café Anatolia , Te Atatu
01.2019 - 01.2021
Post Graduate (Diploma) - Level 7( Business)
Cornell Institute of Business And Technology