mahdi ferizadeh
Panmure ,Auckland
Summary
Friendly guest service professional bringing 10 years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge.
I also have 4 years of experience in manufacturing steel and 8 years experience in manufacturing, installation, repair and service in commercial doors.
Overview
20
20
years of professional experience
Work History
Hospitality Manager
Little turkish cafe
Karangahape CBD, Auckland
04.2020 - 12.2023
- Developed and implemented hospitality policies to ensure guest satisfaction.
- Researched new products or services that could be introduced to enhance the guest experience.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Input and confirmed reservations for guests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Coordinated with vendors to arrange catering services for special events held at the hotel.
- Verified customer credit to establish payment method for accommodations.
- Recommended local area establishments or services to suit guest interests and plans.
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Assisted guests at check-in, providing information on various services within hotel.
Production Manager
Acedoor systems 2013 ltd
Manuka , Auckland
03.2018 - 04.2020
- Supported audit reviews and initiated corrective actions.
- Improved efficiency by minimizing downtime.
- Provided input for performance reviews and identified areas for additional improvement.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Established and updated production schedules to meet changing demands.
- Managed materials to meet production goals and specific customer demands.
- Met or exceeded target for on-time customer shipments.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Coached and mentored employees to develop and enhance career skills.
- Identified opportunities for improvement in workflow design and implementation.
Service Technician
Acedoor systems 2013 ltd
Manukau, Auckland
04.2017 - 05.2018
- Adhered to quality assurance procedures during every stage of the service process.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Installed new components or replaced defective parts to restore functionality.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Examined previously completed work for accuracy.
- Set up and operated mechanical and manual tools and equipment.
- Conducted service appointments to diagnose and fix problems.
- Prepared job assignment reports and forms for accountability and traceability.
- Trained new team members on service processes to increase productivity.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Completed scheduled appointments on time to drive quality service.
Supervisor of Operations
Ace doors system 2013 ltd
Auckland , NZ
05.2017 - 04.2018
- Managed time efficiently in order to complete all tasks within deadlines.
Dispatcher
Acedoor systems 2013 ltd
Manukau, Auckland
03.2014 - 04.2016
- Managed daily delivery and work schedules to maximize coverage.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Reported delays, accidents or other traffic and transportation situations.
- Addressed questions, problems or requests for service or equipment.
Picker Packer
Food progressive countdown
Favona Drive, Mangere
01.2012 - 02.2014
- Followed all safety protocols while operating warehouse machinery and driving forklifts.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Limited damage to products and orders by using care when choosing items.
Education
Some College (No Degree) - English/Plumbing Technology
MIT
OtaraSkills
- Hospitality and Service Knowledge
- Timely Complaint Resolution
- Customer Rapport
- Guest Conflict Resolution
- Team Member Development
- Work Planning and Prioritization
- Inventory Management
- Payment Processing
- Teamwork and Leadership
- Operational Efficiency
- Personnel Supervision
- Reporting
- Community Relations
- Hazardous Materials Endorsements
Timeline
Hospitality Manager
Little turkish cafe
04.2020 - 12.2023
Production Manager
Acedoor systems 2013 ltd
03.2018 - 04.2020
Supervisor of Operations
Ace doors system 2013 ltd
05.2017 - 04.2018
Service Technician
Acedoor systems 2013 ltd
04.2017 - 05.2018
Dispatcher
Acedoor systems 2013 ltd
03.2014 - 04.2016
Picker Packer
Food progressive countdown
01.2012 - 02.2014
Some College (No Degree) - English/Plumbing Technology
MIT
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