Mahen Karunarathne
Albany,Auckland
Summary
Flexible and organized restaurant Manager with 15 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Paper Moon Cafe & Bar
Mairangi Bay, Auckland
06.2017 - Current
- Interact positively with customers while promoting services
- Apply knowledge of previous supply needs and forecast business levels to estimate required supplies
- Lead and direct team members on effective methods, operations and procedures
- Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity
- Promote positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained and supervised staff
- Purchase equipments and supplies
- Reconcile cash and credit card transactions to maintain accurate records
- Organize special events in restaurant Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Maintain safe working and guest environment to reduce risk of injury and accidents.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Shift Manager
Al Forno Italian Restaurant
Takapuna, Auckland
05.2016 - 06.2017
- Trained and mentored new employees to maximize team performance
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Tracked receipts, employee hours and inventory movements
- Maintained a good relationship with kitchen and front of the house Openings and Closings of the restaurant Help staff resolving issues
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Shift Manager
Nando's Lincoln Road
Henderson, Auckland
09.2015 - 05.2016
- Trained and mentored new employees to maximize team performance
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Managed schedules, accepted time off requests and found coverage for short shifts
- Daily cash ups at the end of the shift Stock take and ordering
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Education
Graduate Diploma, Business Studies (Level 7) -
Cornel Institute of Business and Technology
Diploma in Hospitality Management -
Sri Lanka Institute of Tourism and Hospitality
Skills
- Recruitment
- Cost-controls
- Kitchen equipment operation and maintenance
- Natural leader
- Food service background
- Results-oriented
- Strong work ethic
- Point of Sale (POS) system operation
- Service-oriented
- Business operations expertise
- Conflict resolution techniques
- Dynamic, friendly hostess
- Passion for customer satisfaction
- Staff scheduling
- Inventory control and record keeping
- Menu Development
- Staff Management
- Customer Engagement
- Restaurant Operations Management
- Conflict Resolution Techniques
- Staff Scheduling
- Stable Work History
- Hiring and Training
- Supervisory Skills
- Adaptable
References
Available on request
Timeline
Restaurant Manager
Paper Moon Cafe & Bar
06.2017 - Current
Shift Manager
Al Forno Italian Restaurant
05.2016 - 06.2017
Shift Manager
Nando's Lincoln Road
09.2015 - 05.2016
Graduate Diploma, Business Studies (Level 7) -
Cornel Institute of Business and Technology
Diploma in Hospitality Management -
Sri Lanka Institute of Tourism and Hospitality
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